Aftersales Advisor (French/German Speaking)

Pertemps Network Group; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a detail-oriented Aftersales Advisor to support its expansion into Europe. This dynamic role involves managing sales orders, coordinating logistics, and providing top-notch customer support. If you have a background in automotive sales and are fluent in French or German, your skills will be highly valued and reflected in your salary. Join a collaborative team where your contributions will drive customer satisfaction and business success. This is a fantastic opportunity for those looking to make a significant impact in a growing company.

Qualifications

• Experience in aftersales or customer service roles, especially in automotive.
• Fluency in French or German is essential for salary maximization.

Responsibilities

• Manage sales orders and coordinate logistics for timely delivery.
• Resolve customer issues while maintaining high service standards.

Skills

Customer Service

Attention to Detail

Communication Skills

Proficiency in French or German

Organizational Skills

Education

Level 3 Customer Service Qualification

Tools

Epicor ERP

Microsoft Excel

Job description

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Pertemps Network Group provided pay range

This range is provided by Pertemps Network Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Pertemps Network Group

Commercial Consultant @ Pertemps | New Business Development, Recruiting

Aftersales Advisor – Automotive Parts (Dagenham)

Salary: Up to £30,000 depending on experience and language skills

Hours: Monday to Friday, 9am–5pm (1 day per week work-from-home flexibility)

Are you a detail-focused, customer-driven individual with a background in parts administration or automotive sales support? We’re seeking a confident Aftersales Advisor to join a leading automotive business supporting its expansion into Europe.

This varied, fast-paced role combines sales order management, logistics coordination, and B2B customer support. If you're fluent in French or German, your language skills will be highly valued and reflected in the salary offer.

• Manage and process sales orders for parts and accessories through the company’s ERP system (Epicor)
• Liaise with warehouse and distribution teams to ensure timely and accurate delivery of orders
• Maintain regular contact with customers regarding delivery times, outstanding orders, and updates
• Own the resolution of customer issues from enquiry to resolution, maintaining a high standard of service throughout
• Ensure data integrity by accurately inputting and maintaining customer information, compliant with GDPR
• Provide detailed Excel reports and support commercial analysis with accurate data
• Continuously seek and suggest ways to improve internal processes related to aftersales and customer support
• Represent the company professionally and positively across all communications

What You'll Bring:

• Previous experience in an administrative, aftersales, or customer service role, ideally within the automotive, parts, or manufacturing sectors
• Proficiency in French or German is strongly preferred and essential to reach the top of the salary band
• A proactive, self-motivated attitude with strong attention to detail
• Excellent communication skills – both written and verbal – with the confidence to manage challenging situations when needed
• Competent in Microsoft Excel and Office packages to create reports and manage records
• Organised and calm under pressure, able to prioritise multiple tasks and meet deadlines

Bonus Skills (Desirable but Not Essential):

• Experience using Epicor ERP
• Familiarity with SQCDP principles or working in a continuous improvement environment
• Experience working across global teams or with international customers
• Valid UK driving licence, First Aid certificate, or Level 3 customer service qualification

Why Apply?

This is a fantastic opportunity to join a growing business in a pivotal support role. You'll be trusted with real responsibility, work in a collaborative team, and help drive customer satisfaction as part of the company’s continued success in Europe.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Sales, and Customer Service

• Industries

  Motor Vehicle Manufacturing and Manufacturing

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