Apprentice Aftersales Advisor - Hyde

TN United Kingdom; Hyde; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as an Apprentice Aftersales Advisor at a leading automotive company. This role offers extensive training and mentorship, allowing you to develop essential skills in customer service and technical expertise. You'll engage with customers, assist in identifying their needs, and ensure their satisfaction while maintaining high standards of service. With a commitment to personal development, this apprenticeship sets the stage for a rewarding career in the automotive industry. Join a dynamic team and embark on a journey towards becoming a fully qualified Aftersales Advisor, with opportunities for further growth and development.

Qualifications

• GCSE in Maths and English or equivalent required.
• Computer literacy, especially in Microsoft Office/Excel.

Responsibilities

• Advise customers on necessary service/parts for maintenance/repairs.
• Collect data from customers for service/repair requirements.

Skills

Organisational skills

Customer care skills

Communication

Analytical Ability

Technical Ability

Education

GCSE Maths and English or equivalent

Tools

Microsoft Office

Excel

Job description

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Apprentice Aftersales Advisor - Hyde, Hyde

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Client:

Stoneacre Motor Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

58d6f9ddf7bf

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

The Vacancy

Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company.

This excellent opportunity has arisen for the right candidate to undertake an apprenticeship with Stoneacre Motor Group, to become a fully trained Aftersales Advisor.

Stoneacre is a unique automotive company having its own regulated Ofsted training Academy. Your apprenticeship will include excellent and extensive on and off the job training at our state-of-the-art training school where you will have a dedicated mentor and tutor to support you throughout your apprenticeship.

Job Purpose

To observe and gain knowledge and skills of how to identify customer’s needs.

To assist in capturing information relating to the repairs, routine maintenance, and diagnostic work on vehicles as per written instructions or as directed by the customer.

To attend all relevant training and academy courses as required.

Reports to: Service / Parts Advisor / Mentor

Key Responsibilities

• Advise customers about necessary Service / Parts for routine maintenance / repairs.
• Answer telephone queries and respond to customers’ needs.
• Collect data from customers to facilitate and qualify the customer service or repair requirements.
• Prepare repair order documents including pricing up parts required.
• Deal with queries and complaints in a professional manner.
• Demonstrate consistent good customer service.
• Explain the work performed / parts requirements and the charges to the customer.
• Adopt flexibility to meet the needs and demands of the business.
• Maintain a safe working environment.

Desired skills and personal qualities

• Organisational skills.
• Customer care skills.
• Initiative.
• Non judgemental.
• Communication

Communicates clearly and concisely, both orally and in writing, with customers, colleagues, and suppliers of all levels. Actively listens to others’ views and requests. Obtains information and checks level of understanding through effective questioning techniques.

• Customer Focus

Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the dealer. Able to translate this into actions to deliver high levels of customer satisfaction.

• Analytical Ability

Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions, and issues, escalating where necessary.

• Effective Control

Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.

• Relationship Building

Develops productive and cooperative relationships with customers and colleagues, using rapport building techniques, empathy, and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.

• Technical Ability

Demonstrates and maintains an appropriate level of technical expertise for an aftersales advisor in the motor industry.

• Brand Alignment

Aligned to the Stoneacre brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.

Personal Qualities

We are looking for individuals who are willing to develop their personal skills in an automotive environment. You should demonstrate a thirst for knowledge, reliability, integrity, and dedication to the role. This is an important role in an accident repair centre, which requires theory knowledge and practical ability to complete.

Qualifications

• GCSE Maths and English or equivalent.
• Computer literate, especially Microsoft Office / Excel.
• Will be enrolled on a Level 2 Customer Service Standard – Duration of apprenticeship 12 months

Future Aims

Learners, employers, and staff are our most important asset. The success of our company depends on the development of a strong effective team. We aim to aspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme.

At the end of the programme, you will be a fully qualified Aftersales Advisor and may have the opportunity to progress further through our Continuous Professional Development Programmes.

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."