Aftersales Advisor (French/German Speaking)

JR United Kingdom; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a dynamic automotive parts company as an Aftersales Advisor, where your detail-oriented approach and language skills will shine. This role offers a blend of sales order management, logistics, and B2B customer support, ideal for those passionate about customer satisfaction. You'll work closely with international teams and have the opportunity to improve processes while contributing to the company's expansion into Europe. With a supportive team environment and flexible working options, this is your chance to make a significant impact in a growing business.

Qualifications

• Experience in aftersales or customer service, ideally in automotive.
• Proficiency in French or German is essential for top salary.

Responsibilities

• Manage sales orders and logistics coordination for automotive parts.
• Ensure high customer service standards and data integrity.

Skills

Customer Service

Attention to Detail

Communication Skills

Proficiency in French

Proficiency in German

Education

Level 3 Customer Service Qualification

Tools

Epicor ERP

Microsoft Excel

Microsoft Office

Job description

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Aftersales Advisor (French/German Speaking), Dagenham

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EU work permit required:

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Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Aftersales Advisor – Automotive Parts (Dagenham)

? Salary: Up to £30,000 depending on experience and language skills

? Hours: Monday to Friday, 9am–5pm (1 day per week work-from-home flexibility)

Are you a detail-focused, customer-driven individual with a background in parts administration or automotive sales support? We’re seeking a confident Aftersales Advisor to join a leading automotive business supporting its expansion into Europe.

This varied, fast-paced role combines sales order management, logistics coordination, and B2B customer support. If you're fluent in French or German, your language skills will be highly valued and reflected in the salary offer.

? Key Responsibilities:

• Manage and process sales orders for parts and accessories through the company’s ERP system (Epicor)
• Liaise with warehouse and distribution teams to ensure timely and accurate delivery of orders
• Maintain regular contact with customers regarding delivery times, outstanding orders, and updates
• Own the resolution of customer issues from enquiry to resolution, maintaining a high standard of service throughout
• Ensure data integrity by accurately inputting and maintaining customer information, compliant with GDPR
• Provide detailed Excel reports and support commercial analysis with accurate data
• Continuously seek and suggest ways to improve internal processes related to aftersales and customer support
• Represent the company professionally and positively across all communications

? What You'll Bring:

• Previous experience in an administrative, aftersales, or customer service role, ideally within the automotive, parts, or manufacturing sectors
• Proficiency in French or German is strongly preferred and essential to reach the top of the salary band
• A proactive, self-motivated attitude with strong attention to detail
• Excellent communication skills – both written and verbal – with the confidence to manage challenging situations when needed
• Competent in Microsoft Excel and Office packages to create reports and manage records
• Organised and calm under pressure, able to prioritise multiple tasks and meet deadlines

Bonus Skills (Desirable but Not Essential):

• Experience using Epicor ERP
• Familiarity with SQCDP principles or working in a continuous improvement environment
• Experience working across global teams or with international customers
• Valid UK driving licence, First Aid certificate, or Level 3 customer service qualification

Why Apply?

This is a fantastic opportunity to join a growing business in a pivotal support role. You'll be trusted with real responsibility, work in a collaborative team, and help drive customer satisfaction as part of the company’s continued success in Europe. ?