Aftersales Advisor

Perfect Placement; Corby; On-site; GBP 30,000 - 36,000; Full time

Job summary

Perfect Placement, on behalf of a well-established main dealer in Corby, Northamptonshire, is seeking an experienced Aftersales Advisor. This full-time role offers a competitive salary, clear career development, and a supportive working environment.

You will be the primary contact for customers during service and repair, book vehicles into the workshop, provide accurate estimates, and keep customers updated on progress while delivering excellent service and spotting opportunities to grow

Qualifications

• Previous experience within an automotive Service or Parts environment.
• Strong customer service and communication skills.
• Confident and professional manner when dealing with customers.
• Good organisational skills and ability to manage multiple tasks efficiently.
• Commercial awareness with the ability to spot sales opportunities.
• Positive, proactive, team-oriented attitude as the Aftersales Advisor.

Responsibilities

• Act as the primary point of contact for customers throughout the service and repair process.
• Book vehicles into the workshop and manage customer appointments efficiently.
• Provide accurate estimates and clearly explain recommended work to customers.
• Keep customers updated on the progress of repairs and work completion.
• Maintain high levels of customer satisfaction by delivering excellent service.
• Identify opportunities for additional work to maximise Aftersales revenue.
• Prepare detailed job cards and ensure all documentation is completed accurately.
• Handle customer queries and concerns professionally and promptly.
• Adhere strictly to manufacturer and dealership processes at all times.

Skills

Automotive service

Customer service

Communication

Organisational skills

Sales awareness

Team player

Job description

We are working on behalf of our client, a well-established main dealer in Corby, Northamptonshire, to recruit an experienced Job Title: Aftersales Advisor. This is a full-time position offering an excellent salary package, career development opportunities, and a supportive working environment.

Benefits of the Aftersales Advisor

• Basic salary of £30,000 with an OTE of £36,000
• Monday to Friday, 8:30am - 5:30pm shifts, no weekend work
• Manufacturer training and future development courses
• Opportunities for career progression within a respected family-run dealership
• Supportive team environment with a focus on staff development

Duties of the Aftersales Advisor

• Act as the primary point of contact for customers throughout the service and repair process
• Book vehicles into the workshop and manage customer appointments efficiently
• Provide accurate estimates and clearly explain recommended work to customers
• Keep customers updated on the progress of repairs and work completion
• Maintain high levels of customer satisfaction by delivering excellent service
• Identify opportunities for additional work to maximise Aftersales revenue
• Prepare detailed job cards and ensure all documentation is completed accurately
• Handle customer queries and concerns professionally and promptly
• Adhere strictly to manufacturer and dealership processes at all times

Requirements of the Aftersales Advisor

• Previous experience within an automotive Service or Parts environment
• Strong customer service and communication skills
• Confident and professional manner when dealing with customers
• Good organisational skills and ability to manage multiple tasks efficiently
• Commercial awareness with the ability to spot sales opportunities
• Positive, proactive, team-oriented attitude as theAftersales Advisor
• Experience as a Service Advisor is preferred; however, individuals with Parts Advisor experience or other customer-facing automotive roles are encouraged to apply if they possess the right attitude and customer service skillsThis represents an excellent opportunity for a dedicated automotive professional seeking a long-term career within a reputable dealership, offering Monday to Friday working hours and professional development pathways.