Aftersales Manager

Perfect Placement; Corby; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Company car provided

Manufacturer training and development

Career progression

Family-style environment

Ongoing professional development

Job summary

Perfect Placement is representing a reputable, family-run main dealer in Corby seeking an experienced Aftersales Manager to lead Service, Parts and Warranty operations.

The role offers a basic salary of £40,000–£45,000 per year with an OTE of £50,000–£55,000 including bonus. A company car is provided, with Monday–Friday hours, 8:30am–5:30pm and no weekend work.

Qualifications

• Proven managerial or supervisory experience within an aftersales/service operation at a main dealer.
• Strong knowledge of Service, Parts, and Warranty procedures.
• Track record of achieving departmental KPIs and financial goals.
• Excellent leadership, coaching, and team management skills.

Responsibilities

• Take full responsibility for the day-to-day performance of the Aftersales department.
• Lead, motivate, and develop Service, Parts, and Warranty teams to achieve departmental targets.
• Set and monitor KPI measures, targets, and objectives.
• Drive workshop utilisation, productivity, and profitability.
• Maximise labour and parts sales, ensuring revenue targets are met.
• Oversee warranty claims, ensuring accuracy and timely submission.
• Maintain high standards of customer satisfaction, handling concerns professionally.
• Monitor department performance for continuous improvement.
• Develop and implement strategies to increase customer retention and satisfaction.
• Manage customer complaints effectively, resolving issues efficiently.
• Oversee warranty processes within company policies and timescales.

Skills

Leadership

Team management

KPI targets

Customer service

Job description

We are representing a reputable, family-run main dealer in Corby seeking an experienced Aftersales Manager to lead their Service, Parts, and Warranty operations. This is an excellent opportunity for a skilled professional with a proven track record in aftersales management within a main dealership environment.

Benefits of the Aftersales Manager:

• Basic salary between £40,000 and £45,000 per annum
• OTE of £50,000 to £55,000 including bonus
• Company car provided
• Monday to Friday working hours, 8:30am - 5:30pm with no weekend work
• Manufacturer training and ongoing development courses
• Opportunities for long-term career progression
• Supportive, family-style working environment
• Access to future training and professional development

Duties of the Aftersales Manager:

• Take full responsibility for the day-to-day performance of the Aftersales department
• Lead, motivate, and develop Service, Parts, and Warranty teams to achieve departmental targets
• Set and monitor KPI measures, targets, and objectives
• Drive workshop utilisation, productivity, and profitability
• Maximise labour and parts sales, ensuring revenue targets are met
• Oversee warranty claims, ensuring accuracy and timely submission
• Maintain high standards of customer satisfaction, handling concerns professionally
• Monitor department performance for continuous improvement
• Develop and implement strategies to increase customer retention and satisfaction
• Manage customer complaints effectively, resolving issues efficiently
• Oversee warranty processes within company policies and timescales

Requirements of the Aftersales Manager:

• Proven managerial or supervisory experience within an aftersales/service operation at a main dealer
• Strong knowledge of Service, Parts, and Warranty procedures
• Track record of achieving departmental KPIs and financial goals
• Excellent leadership, coaching, and team management skills
• Strong commercial awareness and understanding of department profitabilityProven ability to motivate and develop staff as theAftersales Manager
• Exceptional customer relationship management skills
• Ability to resolve customer concerns professionally and effectively
• Experience in analysing department performance for continual enhancements
• Confidence in dealing with difficult situations and resolving complaints