Aftersales Advisor

jobs24.co.uk; Bilston; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join an innovative leader in the automotive industry where your customer service skills will shine. In this role, you'll administer the Click and Collect process, ensuring a seamless experience for buyers while resolving queries and complaints promptly. This is more than just a job; it's an opportunity to be part of Europe's largest vehicle remarketing company, dedicated to delivering exceptional service. With competitive salaries, a strong commitment to employee well-being, and a culture that values your contributions, you'll thrive in a supportive environment that encourages growth and development. If you're ready to take the driver's seat in your career, this is the place for you.

Benefits

Company Pension Scheme

Employee Assistance Programme

Enhanced Maternity Leave

Enhanced Paternity Leave

Access to Mental Health First Aiders

Qualifications

• Experience in customer service with a focus on problem resolution.
• Strong IT skills, particularly in Salesforce.

Responsibilities

• Administer the Click and Collect process for a positive buyer experience.
• Resolve customer queries and complaints efficiently.

Skills

Customer Service Skills

Attention to Detail

Decision Making

Problem Solving

Influencing Skills

Communication Skills

Team Player

Driving License

Tools

Salesforce

Job description

Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.

- Provide counter service to customers and visitors.

- Support buyers through the swift resolution of queries and complaints.

- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.

- Action requests for information or action from the central Call Centre.

To be successful, you'll bring some of the following experience with you:

1. Due to our location, candidates must be able to drive and have access to a car.
2. Excellent customer service skills.
3. Excellent attention to detail.
4. IT skills Salesforce.
5. Decision making & problem solving.
6. Influencing & communicating.
7. Team Player.

At BCA, we're altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We're Europe's largest vehicle remarketing company, the backbone of the UK's automotive supply chain, the best place to build the career you want.

Main purpose of the role:

To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high-quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.

We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

1. Company Pension Scheme
2. An Employee Assistance Programme
3. Enhanced maternity, paternity, and adoption leave
4. Access to trained mental health first aiders

And so much more…

As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.