Training and Implementation Consultant (Aftersales Specialist)

Pinewood; Birmingham; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Training and Implementation Consultant to join their dynamic team. This role offers a unique opportunity to leverage your automotive expertise while implementing innovative solutions for clients. You will work closely with automotive retailers, ensuring high-quality implementations of the Pinewood.AI platform and delivering impactful training sessions. With a focus on collaboration and problem-solving, you will help drive growth and efficiency in the automotive sector. Enjoy a flexible work environment, competitive salary, and clear career progression in a company dedicated to your professional development.

Benefits

Company Car

Pension and Life Assurance

Flexible Work Environment

Clear Progression Pathways

Employee Recognition and Awards

Qualifications

• Strong background in aftersales roles within the automotive industry.
• Exceptional organizational skills to manage multiple projects.

Responsibilities

• Implement the Pinewood.AI platform in automotive retailers.
• Deliver training sessions to maximize system value for users.

Skills

Aftersales Management

Client Relationship Management

Problem Solving

Organizational Skills

Automotive Retail Processes

Tools

Pinewood DMS

Job description

Training and Implementation Consultant (Aftersales Specialist)

Pinewood.AI is seeking experienced professionals from the automotive dealership world to join our growing Training and Implementation Team. Whether you’ve worked as an aftersales advisor, service manager, parts specialist, or warranty administrator, this is your opportunity to support our company growth and make a real impact.

Requirements

In this role, you will be:

1. Implement the Pinewood.AI platform into new and existing automotive retailers across the UK and internationally.
2. Ensure a high-quality implementation process, and continuously review our methods to deliver consistent, high-quality implementations.
3. Work closely with customers to understand their needs, set up and select appropriate parameters, and ensure the system is correctly configured prior to the ‘Go Live’ date.
4. Deliver informative and clear training sessions to maximize system value for users.
5. Continuously develop your system knowledge, including parameters, functionality, and integrations.

About You

You’ll be an excellent communicator, capable of collaborating and building strong relationships with clients and colleagues. Your problem-solving mindset and deep understanding of the automotive industry will be key to your success.

What you’ll need:

1. A strong background in the automotive industry, specifically in aftersales roles such as service, parts, or warranty management.
2. A logical thinker with an organized and methodical approach.
3. Exceptional organizational skills to manage and prioritize multiple projects.
4. Deep understanding of automotive retail processes.
5. A willingness to travel regularly (up to 80% of your time will be spent on client sites in the UK and internationally).
6. A clean UK driving license (no more than 6 points).
7. Experience using the Pinewood DMS in a dealership environment.
8. Familiarity with service scheduling, parts inventory management, warranty claims, and aftersales reporting.
9. Knowledge of how technology can optimize workshop efficiency, customer retention, and revenue opportunities in aftersales departments.

We provide full on-the-job training, a flexible work environment, and opportunities to build a long-term career with us. Here’s what you can expect:

• Competitive salary and a generous bonus scheme
• Company car
• Pension and life assurance
• Hybrid working options
• Clear progression pathways with regular 1-to-1s
• Employee recognition and awards

About Us

Our story began more than 20 years ago, rooted in the specific needs of the automotive industry. As automotive professionals and technologists, we built practical technology solutions designed around how automotive businesses operate, recognizing what makes them different. Pinewood.AI is an automotive intelligence platform that enables retail customers and OEMs to drive growth and profitability across their business.

Pinewood’s cloud-based, secure ecosystem unlocks customer value. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs operate more efficiently and increase revenue through better business decisions.

What Happens Next

Apply!
Phone chat to learn more about each other
Interview
Final interview