Aftersales Administrator — Customer Care & Ops

Pertemps Basingstoke; Basingstoke; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension Scheme

Medical Cashplan

22 days annual leave

Job summary

Pertemps are recruiting an Aftersales Administrator for a thriving manufacturing company in Basingstoke. You will support the aftersales team by processing enquiries, orders and complaints, and by maintaining accurate records of interactions and documentation.

The role runs Monday to Friday, 9am to 5pm, with a starting salary of £26,000. Benefits include a pension scheme and a Medical Cash Plan, plus 22 days' annual leave and bank holidays.

Qualifications

• Proven administration experience
• Excellent customer service
• Strong attention to detail
• Excellent organisation skills
• Familiarity with CRM/ERP systems (Sage, SAP, OrderWise)

Responsibilities

• Process aftersales enquiries, customer orders and complaints efficiently and professionally.
• Track after-sales orders from processing through to despatch, ensuring customers are informed throughout.
• Coordinate with internal departments
• Maintain accurate records of customer interaction, quote requests, certifications and documentation
• Provide administration support to after-sales operations
• Create and provide customer certification and documentation relating to equipment and compliance requirements.

Skills

Administration experience

Customer service

Attention to detail

Organisation skills

Tools

Sage

SAP

OrderWise

Job description

Pertemps are recruiting an Aftersales Administrator for a thriving manufacturing company in Basingstoke. You will support the aftersales team by processing enquiries, orders and complaints, and by maintaining accurate records of interactions and documentation.

The role runs Monday to Friday, 9am to 5pm, with a starting salary of £26,000. Benefits include a pension scheme and a Medical Cash Plan, plus 22 days' annual leave and bank holidays.