Afternoon Tea Head Waiter

Grantley Hall; Risplith; Sur place; GBP 28 000 - 42 000; Plein temps

Résumé du poste

Grantley Hall in the United Kingdom is seeking an experienced senior waiting/tea-service leader to oversee our afternoon tea service, ensuring luxury standards from preparation to presentation. You will coach and schedule a team of waitstaff, bartenders and kitchen assistants to deliver flawless guest experiences.

With a minimum of three years in a senior tea-service role within a luxury hotel or high-end restaurant, you will maintain meticulous attention to detail in table settings, etiquette,

Qualifications

• Minimum 3 years of experience in a senior waiting or tea-service role within a luxury hotel or high-end restaurant.

Responsabilités

• Oversee the complete afternoon tea service from preparation to presentation.
• Lead, coach and schedule a team of waitstaff, bartenders and kitchen assistants.
• Maintain meticulous attention to detail in table settings, food and beverage quality, and service flow, adhering to health and safety regulations.
• Coordinate with the culinary team to manage inventory, special dietary requests and seasonal menu updates.
• Handle guest enquiries and resolve service issues promptly, turning challenges into memorable moments.
• Monitor and control service costs, waste and portion control while upholding the highest standards of presentation.
• Contribute to continuous improvement initiatives, sharing ideas that enhance efficiency and guest satisfaction.

Connaissances

Leadership

People management

Communication

Tea service

Food & beverage service

Description du poste

• Oversee the complete afternoon tea service, from preparation through to presentation, ensuring every guest experience reflects the hotel's luxury standards.
• Lead, coach and schedule a team of waitstaff, bartenders and kitchen assistants, fostering a collaborative and high-performance environment.
• Maintain meticulous attention to detail in table settings, food and beverage quality, and service flow, adhering to health and safety regulations.
• Coordinate with the culinary team to manage inventory, special dietary requests and seasonal menu updates.
• Handle guest enquiries and resolve any service issues promptly, turning challenges into memorable moments.
• Monitor and control service costs, waste and portion control while upholding the highest standards of presentation.
• Contribute to continuous improvement initiatives, sharing ideas that enhance efficiency and guest satisfaction.
  Proven experience (minimum 3 years) in a senior waiting or tea-service role within a luxury hotel or high-end restaurant.
• Exceptional knowledge of traditional British afternoon tea etiquette, food handling and premium beverage service.
• Strong leadership and people-management abilities, with a track record of developing motivated teams.
• Excellent communication skills, both with guests and internal departments, reflecting the values of honesty and frequent, clear communication.
• Ability to work flexibly, including weekends and holidays, while maintaining composure under pressure.
• Commitment to continuous improvement, curiosity about emerging trends in hospitality and a passion for delivering flawless guest experiences.

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