Afternoon Tea Head Waiter

Grantley Hall Group Limited; York and North Yorkshire; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Service charge

Job summary

Grantley Hall Group Limited is seeking an Afternoon Tea Head Waiter to lead the iconic British afternoon tea service at a luxury 17th-century estate in North Yorkshire. You will manage a team of waitstaff and kitchen assistants, ensuring exquisite guest experiences, flawless presentation and strict compliance with health and safety standards.

The role requires minimum 3 years in a senior waiting/tea-service capacity within a luxury environment, with deep knowledge of traditional afternoon tea

Qualifications

• Proven experience (minimum 3years) in a senior waiting or tea-service role within a luxury hotel or high-end restaurant.
• Exceptional knowledge of traditional British afternoon tea etiquette, food handling and premium beverage service.
• Strong leadership and people-management abilities, with a track record of developing motivated teams.
• Excellent communication skills, both with guests and internal departments, reflecting the values of honesty and frequent, clear communication.
• Ability to work flexibly, including weekends and holidays, while maintaining composure under pressure.
• Commitment to continuous improvement, curiosity about emerging trends in hospitality and a passion for delivering flawless guest experiences.

Responsibilities

• Oversee the complete afternoon tea service, from preparation through to presentation, ensuring every guest experience reflects the hotel's luxury standards.
• Lead, coach and schedule a team of waitstaff, bartenders and kitchen assistants, fostering a collaborative and high-performance environment.
• Maintain meticulous attention to detail in table settings, food and beverage quality, and service flow, adhering to health and safety regulations.
• Coordinate with the culinary team to manage inventory, special dietary requests and seasonal menu updates.
• Handle guest enquiries and resolve any service issues promptly, turning challenges into memorable moments.
• Monitor and control service costs, waste and portion control while upholding the highest standards of presentation.
• Contribute to continuous improvement initiatives, sharing ideas that enhance efficiency and guest satisfaction.

Skills

Senior waiting experience

Afternoon tea etiquette

People management

Communication skills

Flexibility weekends/holidays

Continuous improvement

Job description

Salary: Competitive rate of pay, plus monthly service charge, typically £3,400 annually

As the Afternoon Tea Head Waiter at Grantley Hall, a five-star 17th-century estate set in the North Yorkshire countryside, you will lead the delivery of an iconic British tradition to discerning guests. Working within a hotel recognised by Hospitality Assured World Class Status, two MICHELIN Key Distinctions and Forbes Travel Guide, you will embody our values of accountability, boldness, collaboration and a relentless customer-first mindset while helping to maintain the property's reputation for service excellence.

Responsibilities

• Oversee the complete afternoon tea service, from preparation through to presentation, ensuring every guest experience reflects the hotel's luxury standards.
• Lead, coach and schedule a team of waitstaff, bartenders and kitchen assistants, fostering a collaborative and high-performance environment.
• Maintain meticulous attention to detail in table settings, food and beverage quality, and service flow, adhering to health and safety regulations.
• Coordinate with the culinary team to manage inventory, special dietary requests and seasonal menu updates.
• Handle guest enquiries and resolve any service issues promptly, turning challenges into memorable moments.
• Monitor and control service costs, waste and portion control while upholding the highest standards of presentation.
• Contribute to continuous improvement initiatives, sharing ideas that enhance efficiency and guest satisfaction.

Skills & Experience

• Proven experience (minimum 3years) in a senior waiting or tea-service role within a luxury hotel or high-end restaurant.
• Exceptional knowledge of traditional British afternoon tea etiquette, food handling and premium beverage service.
• Strong leadership and people-management abilities, with a track record of developing motivated teams.
• Excellent communication skills, both with guests and internal departments, reflecting the values of honesty and frequent, clear communication.
• Ability to work flexibly, including weekends and holidays, while maintaining composure under pressure.
• Commitment to continuous improvement, curiosity about emerging trends in hospitality and a passion for delivering flawless guest experiences.

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Salary
Competitive rate of pay, plus monthly service charge, typically £3,400 annually