Internal Sales / Spares Aftermarket Coordinator - Engineering

Confidential; Bradford; On-site; GBP 30,000 - 42,000; Full time

Job summary

Confidential in Bradford, West Yorkshire, seeks an Internal Sales / Spares Coordinator to join the aftermarket team. The role covers handling spare parts enquiries, sourcing components, preparing quotations, processing orders and ensuring excellent customer service.

You will work with mechanical and electrical components, coordinate with engineering and purchasing, build strong customer relationships and drive quotations to order. Flexible hours and a 37-hour week are on offer with core hours.

Qualifications

• Experience in spare parts, aftermarket, engineering internal sales or industrial distribution.
• Strong communication and customer-focused approach.
• Ability to understand technical specifications and part numbers.

Responsibilities

• Handle customer enquiries relating to spare parts and existing equipment.
• Identify components using specifications, part numbers and product information.
• Prepare accurate quotations and follow up to secure orders.
• Source spare parts from internal and external suppliers.
• Process orders, confirm availability and coordinate deliveries.
• Liaise with engineering, purchasing and other departments to resolve enquiries.
• Develop understanding of products and aftermarket requirements.
• Build and maintain strong customer relationships.
• Take ownership from enquiry to completion.

Skills

Spare parts

Aftermarket sales

Engineering internal sales

Technical customer service

Industrial distribution

Job description

Internal Sales / Spares Coordinator - Aftermarket - Engineering

Location: Bradford, West Yorkshire

Hours: 37 hours per week, flexible working hours

The Opportunity

We are recruiting for a well-established engineering manufacturer based in Bradford, looking to appoint a Spares Coordinator to join their aftermarket team.

This is an excellent opportunity for someone with experience in spare parts, aftermarket sales, engineering internal sales, technical customer service or industrial distribution.

The company designs and manufactures specialist equipment for commercial and industrial applications, with an established aftermarket operation supporting customers with replacement parts and technical enquiries.

The role involves working with a broad range of mechanical and electrical components, identifying and sourcing replacement parts, preparing quotations, processing orders and providing excellent customer service.

Key Responsibilities

• - Handle customer enquiries relating to spare parts, replacement components and existing equipment.
• - Identify suitable components using technical specifications, part numbers, serial numbers and product information.
• - Prepare accurate quotations and proactively follow up enquiries to secure orders.
• - Source spare parts from internal manufacturing departments and external suppliers.
• - Process customer orders, confirm availability, lead times and coordinate deliveries.
• - Liaise with engineering, purchasing and other internal departments to resolve technical enquiries.
• - Develop a good understanding of the company's products and aftermarket requirements.
• - Build and maintain strong customer relationships, ensuring enquiries are handled efficiently.
• - Take ownership of customer requirements from initial enquiry through to completion.

About You

We are interested in candidates with experience in spare parts, aftermarket, technical internal sales, engineering customer service or industrial distribution.

• - Experience within an engineering, manufacturing, HVAC, mechanical or industrial distribution environment.
• - Knowledge of engineered components such as pumps, valves, motors, seals, gaskets, bearings, piping, heat exchangers, heating elements, electrical controls, sensors, pressurisation equipment or associated mechanical parts.
• - Experience preparing quotations, processing orders or sourcing spare parts and technical components.
• - The ability to understand technical specifications, product information and part numbers.
• - Strong communication skills and a customer-focused approach.
• - Excellent organisational skills and attention to detail.
• - A proactive, commercially minded attitude with the ability to follow up quotations and manage customer enquiries independently.

Experience within mechanical engineering, fluid handling, HVAC, process equipment, MRO or industrial distribution would be advantageous.

What's on Offer?

• - 37-hour working week with flexible start and finish times.
• - Core working hours of 10am-12pm and 2pm-4pm.
• - Flexitime scheme allowing an additional day off per month through accrued hours.
• - 25 days' annual leave plus bank holidays.
• - Comprehensive product training and ongoing development.
• - Long-term opportunity within an established engineering manufacturer.