Aftercare Manager: Homeowner Support & Defect Resolution

SNG (Sovereign Network Group); Exeter; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Flexible working arrangements

Generous pension scheme

Job summary

A housing and development provider is seeking an Aftercare Manager to ensure exceptional customer service post-occupation. Based in Exeter, you'll manage customer interactions and oversee defect resolutions in a hybrid working environment. Ideal candidates have a strong customer service mindset, excellent communication skills, and a detail-oriented approach. Competitive benefits and a solid commitment to inclusion are offered.

Qualifications

• Strong commitment to excellent aftercare service for customers.
• Understanding of building warranties and contracts.
• Able to meet deadlines and manage a varied workload.

Responsibilities

• Manage customers' aftercare service post-occupation.
• Provide updates to customers and stakeholders.
• Organize and complete defect inspections.

Skills

Customer-focused mindset

Excellent written and oral communication

Attention to detail

Tools

Microsoft Office

Job description

A housing and development provider is seeking an Aftercare Manager to ensure exceptional customer service post-occupation. Based in Exeter, you'll manage customer interactions and oversee defect resolutions in a hybrid working environment. Ideal candidates have a strong customer service mindset, excellent communication skills, and a detail-oriented approach. Competitive benefits and a solid commitment to inclusion are offered.