Aftercare and Defect Management Officer

Red Kite Community Housing; High Wycombe; On-site; GBP 30,000 - 40,000; Full time

Job summary

Red Kite Community Housing is looking for a dedicated individual to manage the handover and defects process for new homes in High Wycombe. Responsibilities include inspecting properties and ensuring compliance with documentation. Candidates should have a relevant qualification or experience in housing development, excellent communication skills, and a full UK driving licence. The role requires a commitment to delivering high-quality service to tenants and facilitating efficient resolution of defects.

Qualifications

• Relevant qualification or equivalent experience in housing development or maintenance.
• Strong background in customer-focused new homes services.
• Full UK driving licence and access to a vehicle for site visits.

Responsibilities

• Manage handover and defects process for new homes.
• Inspect properties and attend site visits until practical completion.
• Ensure compliance documentation and certificates are in place.

Skills

Customer-focused services

Strong communication skills

Organisational skills

Competence in MS Office

Education

Relevant qualification or equivalent experience

Job description

You will manage the handover and defects process for new homes, ensuring a high‑quality experience for tenants and purchasers. This includes inspecting properties, attending site visits through to practical completion, organising home demonstrations, and working with developers, contractors and managing agents to resolve defects efficiently and within agreed timescales.

You will work closely with internal teams to ensure all compliance documentation and certificates are in place, keep colleagues informed of management and maintenance requirements, and produce simple performance metrics to support continuous improvement in quality and value for money.

Added Extras

You will ideally hold, or be working towards, a relevant qualification or have equivalent experience, with a strong background in customer‑focused new homes services and housing development or maintenance. You will understand health and safety and statutory compliance requirements, communicate confidently, work effectively on your own and with others, and build strong relationships with tenants, contractors and developers. You must have access to a vehicle for business use and be competent in MS Office.

Qualifications, Skills and Experience

You will have a relevant qualification or equivalent experience, with background experience in housing development, maintenance or affordable housing. You will communicate confidently, be well organised, and competent in MS Office. A full UK driving licence and access to a vehicle is essential due to regular site visits.