Aftersales Coordinator

Fabric Recruitment Ltd; Ruddington; On-site; GBP 28,000 - 31,000; Full time

Job summary

Fabric Recruitment Ltd in the UK is seeking an Aftersales Coordinator to support customers with ongoing service and aftersales requirements. This permanent, full-time role is based in Ruddington and offers a salary of £28,000-£31,000.

You will manage customer enquiries, arrange repairs, coordinate contractors, liaise with engineers and prepare quotations while keeping accurate records of all activities and communications.

Qualifications

• Experience in an aftersales or service coordination role.
• Excellent organisation and time management skills.
• Experience working with contractors or field teams.
• Confident using ERP and CRM systems.
• Strong attention to detail.

Responsibilities

• Manage incoming aftersales, maintenance and repair enquiries.
• Coordinate maintenance and repair works.
• Liaise with customers to provide updates and arrange works.
• Prepare and issue quotations for maintenance and repairs.
• Liaise with engineers and contractors.
• Maintain accurate records of activities and customer communications.

Skills

Aftersales coordination

Time management

Customer communication

Contractor coordination

Attention to detail

Tools

ERP software

CRM software

MS Office

Job description

Aftersales Coordinator

Permanent, Full-Time

Ruddington, Nottinghamshire

£28,000-£31,000

This is an exciting opportunity to join a successful, growing business to support customers with their ongoing service and aftersales requirements.

This is a varied role where you will manage customer enquiries, arrange repair works and coordinate contractors.

Description of the role:

• Managing incoming aftersales, maintenance and repair enquiries from customers.
• Coordinating maintenance and repair works.
• Liaising with customers to provide updates and arrange works.
• Prepare and issue quotations for maintenance and repairs.
• Liaising with engineers and contractors.
• Maintain accurate records of activities and customer communications.

About you:

• Experience of working within an aftersales or service coordination role.
• Excellent organisation and time management skills.
• Experience of working contractors or field teams.
• Confident using ERP and CRM systems.
• Strong attention to detail.

If you have experience of working within a project based environment and dealing with customers to provide an aftersales service, don't hesitate to apply