After-Sales Service Manager

Centre People; London; On-site; GBP 50,000 - 63,000; Full time

Job summary

An established industry player seeks an After-Sales Service Manager to lead a dynamic team in the plumbing sector. This role involves managing repairs, providing exceptional customer service, and ensuring efficient operations within a fast-paced environment. With a strong emphasis on customer orientation and organizational skills, the ideal candidate will thrive in a collaborative atmosphere, driving improvements and optimizing workflows. This is an exciting opportunity to make a significant impact in a growing company while utilizing your plumbing expertise and leadership abilities.

Qualifications

• 7+ years of experience in plumbing with strong customer service skills.
• Ability to work independently and in a team, with good organizational talent.

Responsibilities

• Manage repairs and maintenance for products and ensure customer satisfaction.
• Coordinate with sales for technical customer offers and manage service personnel.

Skills

Customer Orientation

Communication Skills

Organizational Skills

Flexibility

Intercultural Competence

Education

Completed training as a plumber

Professional experience in plumbing

Tools

MS Office

Job description

A fast-growing sanitary product manufacturer in London is currently recruiting an After-Sales Service Manager.
The ideal candidate should have 7+ years of completed training as a plumber or professional experience and sound knowledge of the plumbing industry.
Business level of English and driving is required for this role.

Ref: SF46470

TYPE: Permanent, full-time
HOURS: 9:00-17:00, Mon to Fri (office-based)
SALARY: up to £63k (base salary, depending on experience)
START: ASAP
LOCATION: London

AFTER-SALES SERVICE MANAGER RESPONSIBILITIES:

1. Carrying out repairs and maintenance on products
2. Professional and competent customer service
3. Co-operation with the internal sales department on customer offers (technical aspect)
4. Documentation of work orders and timely internal reporting
5. Independent management of external warehouses
6. Assessment and qualification of warranty claims
7. Coordination of orders and own service personnel (in terms of efficiency, time, costs)
8. Contact person for claim support requests to ensure a quick and effective solution
9. Organizing an after-sales service network
10. Coordinating technicians to guarantee efficient order processing (territory allocation)
11. Collaboration on cross-departmental projects
12. Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction
13. Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc.
14. The company reserves the right to assign the employee according to their abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration

AFTER-SALES SERVICE MANAGER REQUIREMENTS:

1. 7+ years of completed training as a plumber or professional experience and sound knowledge of the plumbing industry
2. Strong customer and service orientation (with consideration of economic efficiency)
3. Business level of English
4. Flexibility and organizational talent
5. Willingness to travel
6. Intercultural competence and strong communication skills
7. Sense of responsibility, independent and team-orientated work
8. Good knowledge of MS Office applications
9. Class B driving license

All applicants must have the unlimited right to work in the UK without future visa sponsorship.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.