Sales Administrator

Universal Business Team; Hemington; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Profit related bonus

Working hours: 7:30am-4:30pm Mon-Fri

Job summary

Universal Business Team is seeking a Customer focussed Sales Administrator for a Castle Donnington-based supplier of cleaning supplies and equipment. You will support day-to-day sales operations, process orders, update customer records and offer excellent customer service.

The ideal candidate is highly organised, detail-oriented, and communicates well both verbally and in writing, with proficiency in Microsoft Office and CRM systems.

Qualifications

• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Familiarity with order processing systems and CRM software.
• Detail-oriented and able to work accurately under pressure.
• Customer-focused with a positive attitude.
• Ability to work as part of a team.

Responsibilities

• Input and process customer orders from the Sales Inbox or phone calls.
• Respond to customer inquiries, resolve issues and provide product information.
• Maintain and update customer records including contact and account details.
• Liaise between customers, the sales team and other departments to ensure smooth operations.
• Proactively contact Bronze customers to share promotions and check dispenser status.

Skills

Organisational skills

Communication skills

Teamwork

Detail-oriented

Customer service

Tools

Microsoft Word

Microsoft Excel

Outlook

CRM software

Job description

Our client, a reputable supplier of high-quality cleaning supplies and equipment based in Castle Donnington, is looking to recruit a Customer focussed Sales Administrator to join their team. As Sales Administrator, you will have a customer excellence mindset, and play a crucial role in supporting the day-to-day operations of their sales efforts. You will be responsible for processing orders, maintaining customer records, and providing customer support. The ideal candidate is highly organised, detail-oriented, and possesses strong written and verbal communication skills.

Key Responsibilities

• Order Processing: Accurately input and process customer orders from the Sales Inbox or inbound phone calls, ensuring timely delivery and fulfilment.
• Customer Service: Respond to customer inquiries, escalating where necessary, resolving issues, and provide information on products and services.
• Record Maintenance: Maintain and update customer records, including contact details, and account information
• Communication: Liaise between customers, sales team, and other departments to ensure smooth operations and customer satisfaction.
• Proactive Customer Support: Contact Bronze customers to share promotions, check dispenser status, and find growth opportunities.

Requirements

• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with order processing systems and CRM software.
• Detail-oriented and able to work accurately under pressure.
• Customer-focused with a positive attitude.
• Ability to work as part of a team.

Benefits

• Salary 30,000- 32,000
• Profit related bonus
• Hours 07.30am-4.30pm Monday- Friday