Aerospace Customer Success Manager – Tech Deployments

Raytheon Technologies; Manor Royal; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading aerospace and defense company in Crawley is seeking a Customer Success Manager. In this hybrid role, you will manage customer accounts, provide technical training, and ensure high-quality service delivery. Candidates should have at least 3 years of experience, strong technical knowledge of communication systems, and the ability to interact at all levels, including senior management. Competitive benefits and continuous learning opportunities are offered.

Benefits

25 days annual leave + bank holidays

Competitive Salary

Bonus Scheme

Fantastic pension scheme

Private Medical Insurance

Qualifications

• Minimum of 3 years’ experience in a similar role is essential.
• Knowledge of Air to Ground and ground communication networks and systems.
• Ability to interact with customers at all levels.

Responsibilities

• Conduct technical account management and deployment of products and services.
• Deliver customer success management and service delivery.
• Develop and provide technical training for customers.
• Collaborate with Product owners and Program Management teams.
• Act as the first point of contact for customer success issues.

Skills

Customer service

Technical knowledge

Technical deployments experience

Fluent in Microsoft Office

Communication skills

Job description

A leading aerospace and defense company in Crawley is seeking a Customer Success Manager. In this hybrid role, you will manage customer accounts, provide technical training, and ensure high-quality service delivery. Candidates should have at least 3 years of experience, strong technical knowledge of communication systems, and the ability to interact at all levels, including senior management. Competitive benefits and continuous learning opportunities are offered.