Advocacy & Complex Needs Advisor – Somerset

Royal British Legion; England; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Flexible working

Employee Assistance Programme

Learning & development

Volunteer opportunities

Travel loans

Job summary

Royal British Legion seeks an Advocacy and Complex Needs Advisor to join the Somerset team, delivering holistic, person-centred support to veterans facing homelessness, mental health challenges, addictions and other complex needs.

You will conduct case management for around 20 beneficiaries, visit homes, and coordinate services with partners to develop clear action plans. A DBS check is required, with opportunities for flexible working within the charity's framework.

Qualifications

• Experience in holistic and person-centred support.
• Willingness and ability to travel across the Somerset region.
• DBS check at Enhanced level is required as part of pre-employment checks.

Responsibilities

• Complete effective and efficient case management of circa 20 complex beneficiary cases; ensure case records are maintained, accurate and up to date.
• Complete visits with beneficiaries in their homes to assess need, build and maintain positive, professional relationships, engagement, review progress and provide practical, person-centred support.
• Work holistically with beneficiaries to explore their full range of needs, identify priorities, and develop a clear, person-centred support and action plan.
• Provide specialist advice and advocacy, identify appropriate statutory and external services, including mental health, addiction and housing services, and support beneficiaries with referrals.
• Work collaboratively with beneficiaries and partner agencies to overcome barriers, coordinate support around agreed priorities, and provide practical and motivational support throughout.

Job description

Royal British Legion seeks an Advocacy and Complex Needs Advisor to join the Somerset team, delivering holistic, person-centred support to veterans facing homelessness, mental health challenges, addictions and other complex needs.

You will conduct case management for around 20 beneficiaries, visit homes, and coordinate services with partners to develop clear action plans. A DBS check is required, with opportunities for flexible working within the charity's framework.