Advice Session Supervisor | Hybrid Work + Mentoring

Citizens Advice Ltd; London Borough of Croydon; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

Citizens Advice Croydon is seeking an Advice Session Supervisor to join our small, friendly team. This role suits someone with supervision experience in an advice setting and an interest in mentoring colleagues.

You will handle a varied day, bring broad knowledge across enquiry areas, stay calm under pressure in a fast-paced environment, and benefit from hybrid working, generous leave and development opportunities. Interviews will take place on 19 November 2026.

Qualifications

• Supervision experience in an advice setting.
• Experience as a generalist adviser or caseworker.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide supervision and support to advisers.
• Mentor and coach colleagues to develop skills.
• Contribute to a high-quality advisory service in a hybrid working environment.

Skills

Supervision experience

Coaching

Job description

Citizens Advice Croydon is seeking an Advice Session Supervisor to join our small, friendly team. This role suits someone with supervision experience in an advice setting and an interest in mentoring colleagues.

You will handle a varied day, bring broad knowledge across enquiry areas, stay calm under pressure in a fast-paced environment, and benefit from hybrid working, generous leave and development opportunities. Interviews will take place on 19 November 2026.