Advice Session Supervisor - Mentoring & Quality Lead

Citizens Advice Ltd; Nottingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Citizens Advice Ltd in Nottinghamshire seeks an Advice Session Supervisor to lead and develop our advice service. Based at Ashfield and Nottingham City Centre Offices, with occasional travel to other districts, the role focuses on supervising advisers, coaching staff and volunteers, and maintaining high-quality work.

You’ll need experience in advice work (ideally with Citizens Advice), supervisory or mentoring skills, and the ability to analyse information and communicate clearly.

Qualifications

• Experience of advice work ideally with Citizens Advice.
• Experience of supervising, coaching or mentoring others in a supportive and motivational environment.
• Ability to analyse and interpret complex information.
• Ability to communicate effectively and accurately in writing, face to face and on the phone.
• Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment.

Responsibilities

• Provide session supervision and support to advisers whilst maintaining and developing the quality of the advice work.
• Work alongside current Session Supervisor and support training of staff and volunteers.
• You will be based at our Ashfield and Nottingham Offices with occasional travel across our other districts.

Job description

Citizens Advice Ltd in Nottinghamshire seeks an Advice Session Supervisor to lead and develop our advice service. Based at Ashfield and Nottingham City Centre Offices, with occasional travel to other districts, the role focuses on supervising advisers, coaching staff and volunteers, and maintaining high-quality work.

You’ll need experience in advice work (ideally with Citizens Advice), supervisory or mentoring skills, and the ability to analyse information and communicate clearly.