Advice Session Supervisor

Citizens Advice; Nottingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Citizens Advice Ltd in Nottinghamshire seeks an Advice Session Supervisor to lead and develop our advice service. Based at Ashfield and Nottingham City Centre Offices, with occasional travel to other districts, the role focuses on supervising advisers, coaching staff and volunteers, and maintaining high-quality work.

You’ll need experience in advice work (ideally with Citizens Advice), supervisory or mentoring skills, and the ability to analyse information and communicate clearly.

Qualifications

• Experience of advice work ideally with Citizens Advice.
• Experience of supervising, coaching or mentoring others in a supportive and motivational environment.
• Ability to analyse and interpret complex information.
• Ability to communicate effectively and accurately in writing, face to face and on the phone.
• Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment.

Responsibilities

• Provide session supervision and support to advisers whilst maintaining and developing the quality of the advice work.
• Work alongside current Session Supervisor and support training of staff and volunteers.
• You will be based at our Ashfield and Nottingham Offices with occasional travel across our other districts.

Job description

Job summary

Salary £25,500 per annum, with the potential for a higher starting salary for suitably experienced and trained candidates.

£25,500 per annum, with the potential for a higher starting salary for suitably experienced and trained candidates.

Covering our Ashfield & Nottingham City Centre Offices

Would you like to work for a local Charity and make a real difference to people’s lives every day?

Then come and join our advice team. This is a rare opportunity to become an Advice Session Supervisor within a friendly client focused team. You will be based at our Ashfield and Nottingham Offices with occasional travel across our other districts.

The role is to provide session supervision and support to advisers whilst maintaining and developing the quality of the advice work. This will include paid staff and volunteers. You will be working alongside our current Session Supervisor and supporting the training of staff and volunteers.

If you wish to be considered for this rare opportunity you will need to demonstrate the following skills:

Experience of advice work ideally with Citizens Advice

Experience of supervising, coaching or mentoring others in a supportive and motivational environment

Ability to analyse and interpret complex information.

Ability to communicate effectively and accurately in writing, face to face and on the phone.

Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment.

Please note that Citizens Advice Nottinghamshire Central and South does not hold a sponsor license and, therefore, cannot issue certificates of sponsorship under the points-based system and does not. Please note that we do not apply for work permits or working visas.

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