Advice Line Assistant

ST CATHERINE'S HOSPICE LIMITED; Slaugham; On-site; GBP 10,000 - 11,000; Part time

Benefits offered by this job

Generous annual leave (25-30 days + BH

Bank holidays included

Pension scheme with up to 9% employer

Life Assurance

Counselling

Discounts

Enhanced maternity and adoption pay

Volunteer day option

Job summary

St Catherine’s Hospice is recruiting an Advice Line Assistant to provide confidential support to patients, families and professionals as part of our weekend service. This permanent part-time role (15 hours per week) runs Saturdays and Sundays from 8:00am to 4:00pm, with potential attendance at weekday trainings.

You will handle calls with sensitivity, maintain accurate records, and work with colleagues to sustain our 365-day service.

Qualifications

• Excellent communication skills, with the ability to handle a varied workload.
• Attention to detail and strong time management.
• Organisational skills to manage calls and records efficiently.

Responsibilities

• Handling calls from patients, families and professionals with sensitivity
• Providing customer service and administrative support to help operate our 365 day service
• Keeping accurate records of all calls and ensuring confidentiality
• Fostering positive working relationships with internal and external colleagues, supporters and the general public

Skills

Excellent communicator

Attention to detail

Time management

Organisational skills

Job description

ADVICE LINE ASSISTANT

£10,328.38 to £11,303.84 per annum for 15 hours per week, depending on experience, plus 30% weekend enhancements

This role is advertised on a rolling basis and may close at any time. Interviews will be arranged on an ad-hoc basis.

About Us:

St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.

We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.

The Role:

This post is offered on a permanent part time basis, working 15 hours per week. These hours are worked Saturday and Sunday hours from 8am to 4pm.

About You:

Are you an excellent communicator who enjoys a varied workload? Would you find it rewarding to work in a fast paced environment and make a difference when it matters most?

We are seeking an organised, motivated Advice Line Assistant, with excellent attention to detail skills, time management and organisational skills.

The Weekend Advice Line Assistant will provide support to the Advice Line service on Saturdays and Sundays from 8:00am to 4:00pm, including Bank Holidays. The postholder will be expected to attend mandatory training and competency updates. While the role is primarily weekend based, there is an expectation that the successful candidate will be able to attend weekday training sessions and ad hoc update training as required to maintain knowledge, skills, and service standards. Training requirements and attendance arrangements will be discussed at interview.

The Advice Line Assistant role will bring:

• Handling calls from patients, families and professionals with sensitivity
• Providing customer service and administrative support to help operate our 365 day service
• Keeping accurate records of all calls and ensuring confidentiality
• Fostering positive working relationships with internal and external colleagues, supporters and the general public

Employees at St Catherine’s Hospice can enjoy a variety of benefits including:

• Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days. Plus we offer a day off for volunteering & moving house.
• Generous Pension scheme with up to 9% employer contributions or honour of NHS pension.
• Life Assurance Scheme, Counselling Offering, and a range of discounts.
• Enhanced maternity and adoption pay.

Terms & Conditions:

• Please ensure you have read our employee and recruitment privacy statement prior to applying for this role.
• Must be authorised to work in the United Kingdom, please note we are unable to offer visa sponsorships.
• Please note a requirement of all roles at St Catherine’s is to complete mandatory E-learning training and remain compliant with this throughout your employment.

• We understand that Artificial Intelligence (AI) may be used to support some applications, whilst we do not discourage this, please ensure any documentation and applications submitted accurately and truthfully reflect your own experience and suitability for this role.

• Please note we operate an internal recruitment function and are not engaging agencies at this time.

We want our recruitment process to be accessible to everyone and we are proud to be a Disability Confident Level 3 Leader, committed to creating an inclusive, supportive workplace.

We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL. You can access the Hospice by car, bus, bike or walking, with full transport details on our website.

If you require any additional information or would like to discuss this role further, please email [e-mail] or give us a call on 01293 447353.