Part-Time Weekend Advice Line Assistant

ST CATHERINE'S HOSPICE LIMITED; Slaugham; On-site; GBP 10,000 - 11,000; Part time

Benefits offered by this job

Generous annual leave (25-30 days + BH

Bank holidays included

Pension scheme with up to 9% employer

Life Assurance

Counselling

Discounts

Enhanced maternity and adoption pay

Volunteer day option

Job summary

St Catherine’s Hospice is recruiting an Advice Line Assistant to provide confidential support to patients, families and professionals as part of our weekend service. This permanent part-time role (15 hours per week) runs Saturdays and Sundays from 8:00am to 4:00pm, with potential attendance at weekday trainings.

You will handle calls with sensitivity, maintain accurate records, and work with colleagues to sustain our 365-day service.

Qualifications

• Excellent communication skills, with the ability to handle a varied workload.
• Attention to detail and strong time management.
• Organisational skills to manage calls and records efficiently.

Responsibilities

• Handling calls from patients, families and professionals with sensitivity
• Providing customer service and administrative support to help operate our 365 day service
• Keeping accurate records of all calls and ensuring confidentiality
• Fostering positive working relationships with internal and external colleagues, supporters and the general public

Skills

Excellent communicator

Attention to detail

Time management

Organisational skills

Job description

St Catherine’s Hospice is recruiting an Advice Line Assistant to provide confidential support to patients, families and professionals as part of our weekend service. This permanent part-time role (15 hours per week) runs Saturdays and Sundays from 8:00am to 4:00pm, with potential attendance at weekday trainings.

You will handle calls with sensitivity, maintain accurate records, and work with colleagues to sustain our 365-day service.