Weekend Advice Line Assistant — Make a Difference

ICE Creates; Crawley; On-site; GBP 10,000 - 11,000; Part time

Benefits offered by this job

Annual leave

Pension

Life Assurance

Counselling

Discounts

Maternity pay

Job summary

St Catherine’s Hospice is seeking a Weekend Advice Line Assistant to support referrals and queries. The role is permanent part-time (15 hours per week) with weekend shifts from 8:00am to 4:00pm, Saturdays and Sundays, including Bank Holidays.

The postholder attends mandatory training and updates to maintain service standards. Benefits include generous annual leave, a competitive pension, life assurance and counselling, plus discounts.

Qualifications

• Excellent communication skills.
• Organised and motivated individual.
• Strong attention to detail and time management.

Responsibilities

• Handle calls from patients, families and professionals with sensitivity.
• Provide customer service and administrative support for a 365-day service.
• Keep accurate records and ensure confidentiality.

Job description

St Catherine’s Hospice is seeking a Weekend Advice Line Assistant to support referrals and queries. The role is permanent part-time (15 hours per week) with weekend shifts from 8:00am to 4:00pm, Saturdays and Sundays, including Bank Holidays.

The postholder attends mandatory training and updates to maintain service standards. Benefits include generous annual leave, a competitive pension, life assurance and counselling, plus discounts.