Adult & Paediatric SARC Administrator | Crisis Support

Mountain Healthcare Limited; Stoke-on-Trent; Vor Ort; GBP 18.000 - 24.000; Teilzeit

Benefits dieser Stelle

Enhanced sickness pay scheme

Enhanced Maternity Pay after 1 year's

Pension Scheme

Life Assurance

Employee Assistance Programme

CPD training

Zusammenfassung

Mountain Healthcare Limited is seeking an Adult & Paediatric Administrator / Crisis Worker for the SARC in Staffordshire. This 24/7 role blends admin duties with compassionate support for patients and families during sensitive moments.

You will manage records, coordinate appointments, handle calls, liaise with police and partner agencies, and assist clinicians during examinations. Full training, safeguarding, and on-call requirements apply.

Qualifikationen

• GCSE English and Maths at Grade C/4 or equivalent.
• Minimum 12 months' experience in an administrative role.
• Knowledge of the health, police or public sector environment.
• Strong organisational skills and ability to work in a multi-agency setting.
• IT literate with experience using Word, Excel and Teams.
• Understanding of safeguarding.

Aufgaben

• Make a difference where it matters most.
• Provide specialist healthcare and forensic services context, supporting patients and families with dignity, safety and care.
• Handle records, coordinate appointments, manage calls and liaise with partner agencies while protecting confidentiality.
• Manage patient records and administrative processes in line with data protection and safeguarding standards
• Handle incoming calls, emails and referrals with professionalism and empathy
• Coordinate appointments and liaise with police, medical staff and partner agencies
• Order and manage stock and equipment to ensure smooth service delivery
• Support ISO 15189 and UKAS accreditation processes through accurate record keeping
• Provide a welcoming environment for patients and families, assisting clinicians during examinations when required.

Kenntnisse

Administrative experience

Data protection

Record keeping

Confidentiality

Multi-agency liaison

IT literacy

Ausbildung

GCSE English and Maths

Educated to A-Level (or equivalent)

Tools

Word

Excel

Teams

Jobbeschreibung

Mountain Healthcare Limited is seeking an Adult & Paediatric Administrator / Crisis Worker for the SARC in Staffordshire. This 24/7 role blends admin duties with compassionate support for patients and families during sensitive moments.

You will manage records, coordinate appointments, handle calls, liaise with police and partner agencies, and assist clinicians during examinations. Full training, safeguarding, and on-call requirements apply.