Adult Front Door Social Worker

Worcestershire County Council; Worcester; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

Great Holiday Entitlement

Brilliant Pension Scheme

Professional Learning & Development

Flexible Working

Job summary

Worcestershire County Council is seeking an Adult Front Door Social Worker to join the team in Worcestershire. This 21-hour per week, permanent telephony-based role involves responding to referrals, assessing needs, and coordinating support to promote independence and wellbeing.

You will work within the Adult Front Door with colleagues to deliver timely, strengths-based practice, build rapport over the phone, and exercise sound professional judgement to manage risk and provide high-quality

Qualifications

• Excellent communication skills.
• Ability to build rapport quickly over the telephone.
• Sound decision making.
• Comfort working in a busy telephony-based environment.

Responsibilities

• Respond to incoming referrals with a strengths-based approach.
• Undertake proportionate assessments and manage urgent/duty work.
• Provide advice and guidance to promote independence and wellbeing.
• Make informed decisions to ensure high-quality responses.

Skills

Excellent communication

Decision making

Rapport building

Telephone-based work

Job description

Job Title: Adult Front Door Social Worker
Salary:£19,757 - £24,490 per annum
21 Hours per Week
Location: Wildwood Worcestershire
Team: Adult Front Door
Permanent

The Role:

The Adult Front Door is the single point of access for Adult Social Care in Worcestershire. As part of this dynamic team, you will provide a timely, strengths based response to incoming referrals, supporting adults, families and professionals to access the right support at the right time.

This is a telephony based role where no two days are the same. You will be responsible for responding to complex enquiries, undertaking proportionate assessments, managing urgent and duty work, and making informed decisions that promote independence, wellbeing and prevention. Working alongside a range of partners, you will use your professional judgement to identify risk, provide advice and guidance, and ensure individuals receive an effective and high quality response.

We are looking for a social worker who thrives in a busy environment, can confidently manage competing demands and are passionate about delivering person centred, strengths based practice. Excellent communication skills, sound decision making and the ability to build rapport quickly over the telephone are essential.

In return, you will join a supportive and experienced team committed to innovation, early intervention and achieving positive outcomes for the people of Worcestershire.

For further information please contact:

Nicky Pearson Adult Front Door Operational Manager [e-mail]

Equality & Diversity:

The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: 27/10/2026
Anticipated Interview Date: 03/11/2026

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage

• Worcestershire County Council - Why work for us?

Some of these offers include:

• Great Holiday Entitlement:As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme:The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development:We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working:We are proud to offer hybrid working to provide a better work/life balance where possible.

Application Closing Date: 8th November 2026
Anticipated Interview Date: to be confirmed

Attached documents

JDPS Social Worker Aug 2024.docx