Admissions & Scheduling Services Lead

The Clatterbridge Cancer Centre NHSFT; Birkenhead; On-site; GBP 42,000 - 54,000; Full time

Job summary

The Clatterbridge Cancer Centre NHS Foundation Trust invites applications for an Administrative Service Lead to oversee the Admissions, Radiotherapy and Radiology Scheduling Teams for a 12-month secondment. The role requires strong leadership, process improvement, and the ability to drive performance within the Admin Services department.

The postholder will support day-to-day management, monitor capacity, and work with clinical colleagues to optimise patient flow while ensuring compliance with

Qualifications

• Degree level qualification in Business Management or Administration OR knowledge and expertise gained through in-depth experience to degree level equivalent.
• Diploma in Health Record and Information Management or equivalent.
• Evidence of Continuing Professional Development at post-graduate level, such as Information Management Systems.
• PRINCE or other equivalent project management qualification.

Responsibilities

• Lead the Admissions, Radiotherapy and Radiology Booking Teams to ensure a responsive, efficient and patient-focused booking service.
• Address booking issues and escalations promptly while working with clinical colleagues to maximise capacity and resources.
• Ensure patients receive treatment within the National Cancer Waits Guidelines.
• Create and maintain standard documentation and working instructions for staff.
• Review processes and introduce digital solutions where possible, collaborating with the Digital Team to implement new digital letter solutions.
• Lead service improvements and projects to enhance efficiency and productivity in the service.
• Interpret and achieve key performance indicators; handle complex inquiries with proper learning communications.
• Manage and review policies, procedures and audit programmes; oversee incident and risk management.

Skills

Leadership

Change management

Project management

Policy development

Education

Degree in Business Admin

Diploma in Health Records

CPD in Information Management

PRINCE2 qualification

Job description

The Clatterbridge Cancer Centre NHS Foundation Trust invites applications for an Administrative Service Lead to oversee the Admissions, Radiotherapy and Radiology Scheduling Teams for a 12-month secondment. The role requires strong leadership, process improvement, and the ability to drive performance within the Admin Services department.

The postholder will support day-to-day management, monitor capacity, and work with clinical colleagues to optimise patient flow while ensuring compliance with