Administrative Service Lead

The Clatterbridge Cancer Centre NHS Foundation Trust; Birkenhead; On-site; GBP 52,000 - 70,000; Full time

Job summary

The Clatterbridge Cancer Centre NHS Foundation Trust in Birkenhead is seeking an experienced Administrative Service Lead to head the Admissions, Radiotherapy and Radiology Scheduling Team for a 12-month fixed-term secondment.

You will provide leadership, operational management and performance oversight across the Admin Services department, coordinating with clinical and administrative colleagues to ensure patient flow and timely treatment.

Responsibilities

• Monitor booking activity and capacity within Radiation Services; action to optimise resource use.
• Collaborate with clinical and admin colleagues to resolve issues and maintain patient flow.
• Ensure patients receive treatment in line with National Cancer Waits Guidelines.
• Maintain all administrative documentation and create standard guidance for new processes.
• Review processes, drive efficiencies and implement digital solutions with the Digital Team where possible.
• Lead service improvements and projects to enhance efficiency and productivity.
• Interpret and achieve key performance indicators.
• Investigate complex patient or process enquiries and share learnings.

Job description

An opportunity has arisen for an experienced and motivated individual to lead the Admissions, Radiotherapy and Radiology Scheduling Team for 12 months as a fixed term cover for a secondment. The Administrative Service Lead role is a responsible and varied role which spans a number of different work areas. The Administrative Service Lead is responsible for the leadership, operational management and performance of diverse teams within the Admin Services department.

Main Duties

• Monitor booking activity and available capacity, taking appropriate action to support the full and effective use of resources within Radiation Services.
• Work closely with clinical and administrative colleagues to resolve issues and maintain patient flow.
• To ensure patients receive treatment within the National Cancer Waits Guidelines.
• Maintain all documentation including working instructions and guides for all staff to ensure consistent processes are being followed. Create standard documentation for any new processes.
• To review working processes and make efficiencies and introduce digital solutions where possible. This may include collaborating with the Digital Team to implement new digital letter solutions.
• Lead service improvements and projects which will enhance the efficiency and productivity of the service.
• Interpret and ensures achievement of key performance indicators.
• Leads on the investigation of complex patient or process enquiries, ensuring that opportunities to learn are communicated properly.

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do. Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.