Administrative Service Lead

The Clatterbridge Cancer Centre NHSFT; Birkenhead; Presencial; GBP 42.000 - 54.000; Jornada completa

Descripción de la vacante

The Clatterbridge Cancer Centre NHS Foundation Trust invites applications for an Administrative Service Lead to oversee the Admissions, Radiotherapy and Radiology Scheduling Teams for a 12-month secondment. The role requires strong leadership, process improvement, and the ability to drive performance within the Admin Services department.

The postholder will support day-to-day management, monitor capacity, and work with clinical colleagues to optimise patient flow while ensuring compliance with

Formación

• Degree level qualification in Business Management or Administration OR knowledge and expertise gained through in-depth experience to degree level equivalent.
• Diploma in Health Record and Information Management or equivalent.
• Evidence of Continuing Professional Development at post-graduate level, such as Information Management Systems.
• PRINCE or other equivalent project management qualification.

Responsabilidades

• Lead the Admissions, Radiotherapy and Radiology Booking Teams to ensure a responsive, efficient and patient-focused booking service.
• Address booking issues and escalations promptly while working with clinical colleagues to maximise capacity and resources.
• Ensure patients receive treatment within the National Cancer Waits Guidelines.
• Create and maintain standard documentation and working instructions for staff.
• Review processes and introduce digital solutions where possible, collaborating with the Digital Team to implement new digital letter solutions.
• Lead service improvements and projects to enhance efficiency and productivity in the service.
• Interpret and achieve key performance indicators; handle complex inquiries with proper learning communications.
• Manage and review policies, procedures and audit programmes; oversee incident and risk management.

Conocimientos

Leadership

Change management

Project management

Policy development

Educación

Degree in Business Admin

Diploma in Health Records

CPD in Information Management

PRINCE2 qualification

Descripción del empleo

Right to work: We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Skilled Worker sponsorship will be assigned in line with Trust procedure. Visit https://www.gov.uk/skilled-worker-visa

An opportunity has arisen for an experienced and motivated individual to lead the Admissions, Radiotherapy and Radiology Scheduling Team for 12 months as a fixed term cover for a secondment.

The Administrative Service Lead role is a responsible and varied role which spans a number of different work areas.

The Administrative Service Lead is responsible for the leadership, operational management and performance of diverse teams within the Admin Services department.

Main duties of the job

The postholder will support the effective day-to-day management of the Admissions, Radiotherapy and Radiology Booking Teams, helping to maintain a responsive, efficient and patient-focused booking service.

A key focus will be ensuring that booking issues and escalations are addressed promptly and effectively, while working with clinical colleagues to maximise available capacity and support the full utilisation of all resources.

Main Duties:

• Monitor booking activity and available capacity, taking appropriate action to support the full and effective use of resources within Radiation Services.
• Work closely with clinical and administrative colleagues to resolve issues and maintain patient flow.
• To ensure patients receive treatment within the National Cancer Waits Guidelines.
• Maintain all documentation including working instructions and guides for all staff to ensure consistent processes are being followed. Create standard documentation for any new processes.
• To review working processes and make efficiencies and introduce digital solutions where possible. This may include collaborating with the Digital Team to implement new digital letter solutions.
• Lead service improvements and projects which will enhance the efficiency and productivity of the service.
• Interpret and ensures achievement of key performance indicators.
• Leads on the investigation of complex patient or process enquiries, ensuring that opportunities to learn are communicated properly.

About us

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.

We are -

• Kind
• Empowered
• Responsible
• Inclusive

Job responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Qualifications

• Degree level qualification in Business Management or Administration OR knowledge and expertise gained through in-depth experience to degree level equivalent
• Diploma in Health Record and Information Management or equivalent
• Evidence of Continuing Professional Development at post-graduate level, such as Information Management Systems
• PRINCE or other equivalent other project management qualification

Knowledge and Expertise

• Excellent working knowledge of patient administration systems supporting the administration functions.
• Knowledge of the targets and guidance supporting the patient pathway process such as Cancer Waiting Times, Choose and Book
• Understanding of Directorate
• Up to date, in-depth knowledge of the legislation covering data protection and information governance within the NHS
• Specialist knowledge of national initiatives relating to health records and administration within the NHS and how these support service provision, performance and improvement

Experience

• Experience of leading and managing a team through change initiatives.
• Experience of setting up systems and processes to support and improve working practices
• Able to manage projects involving multiple stakeholders working in collaboration and demonstrating strong project management skills
• Developing, embedding and reviewing policies and procedures as well as managing an audit programme
• Experience in incident and risk management and best practice for resolution and escalation
• Previous management experience in an administration environment within the health economy
• Experience in budget management within a dynamic and changing environment
• Experience of incorporating technology within the NHS administration environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Clatterbridge Cancer Centre - Wirral

The Clatterbridge Cancer Centre - Wirral