ADMISSIONS OFFICER

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

Cardiff Council in Wales is seeking an admin/clerical colleague to support pupil admissions for the 3-16 age range across Cardiff schools. You will handle inquiries, process applications and work with internal and external customers in English and Welsh.

The role requires strong IT skills, effective communication, and a flexible team player who thrives in a busy environment. This temporary post supports the Education & Lifelong Learning directorate.

Qualifications

• Experience of providing excellent customer service.
• Strong team player with a flexible approach.
• Effective communicator with internal and external customers (written, phone and email).
• Excellent IT skills with a sound working knowledge of Microsoft Office.

Responsibilities

• Assist in arrangements for pupil admissions across the 3-16 age range to Cardiff community schools.
• Provide customer service to internal and external customers in writing, by telephone and via email inboxes.
• Process school applications in a timely and accurate manner.
• Work in a busy environment, dealing with the public and supporting the Admissions team.

Skills

Customer service

Communication

Teamwork

Email management

Telephone handling

Tools

Microsoft Office

Job description

The Education and Lifelong Learning Directorate provides the strategic, professional and operational support to enable the Council to fulfil its responsibilities for early years education, statutory age education, education in school sixth forms and a youth service.

There are 127 schools in Cardiff consisting of 3 nursery schools, 98 Primary Schools, 18 Secondary Schools, 7 Special Schools & 1 Pupil Referral Unit.

Each of these supports the overall purpose of improving the achievement of learners.

About the job

To assist in the arrangements for the Admission of pupils across the 3-16 age range to and within, Cardiff community schools in accordance with the Local Authorities published admissions criteria and the Welsh Government Code of Practice on School Admissions.

What We Are Looking For From You

You will have experience of providing excellent customer service, work well in a team and have a flexible approach.

You will be an effective communicator with internal and external customers in writing, by telephone and monitoring of email inboxes and processing school applications.

You will have excellent IT skills with a sound working knowledge of Microsoft Office. You will be an adaptable team worker with experience of working in a busy environment and dealing with the members of the public.

Additional information

This post is suitable for post share.

This post is temporary until 19th October 2027.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application: -

Job Category Admin / Clerical

Department Education & Lifelong Learning

Working Pattern/Contract Type Full Time Temporary