Guest Experience Administrator

Merlin Entertainments; Warwick; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Employee discount

Merlin Magic Pass

Cinema ticket discounts

Job summary

Merlin Entertainments is seeking a Guest Experience Administrator at Warwick Castle to be the welcoming frontline presence, ensuring exceptional guest service and smooth front-of-house operations. You will handle guest queries, coordinate reception activities, and support incident management in a fast-paced environment.

The role is seasonal with a minimum of 7.5 hours per week, starting ASAP and lasting until 3 January 2027, with potential extensions.

Qualifications

• Experience in a guest service, reception or administrative role (desirable)
• Confident communicator across email, phone, social and face to face
• Highly organised with strong attention to detail and the ability to prioritise
• Experience working in a fast paced, customer facing environment
• Proactive mindset with strong problem-solving skills
• Comfortable using systems, reporting tools and Microsoft Office
• A natural team player who brings energy, professionalism and a sense of fun

Responsibilities

• Be the first face and voice guests, visitors, contractors and teams encounter at Warwick Castle
• Lead day-to-day running of business reception and guide the team
• Handle guest queries across multiple platforms and manage daily reception operations
• Support incident management and coordinate contractors as needed
• Manage digital screens and contribute to service recovery efforts

Skills

Guest service

Reception

Communication

Organisation

Problem solving

MS Office

Team player

Fast paced environment

Tools

MS Office

Job description

He have new opening for a welcoming, customer focused, Guest Experience Administrator to take on a fulfilling requirement with us a Warwick Castle the UK's most exciting Castle!

We're in need of a confident and organised individual to take the lead at our business reception. As a Guest Experience Administrator, you’ll be the first face and voice our guests, visitors, contractors and teams encounter, setting the tone as the welcoming and professional face of the castle.

In this role, you'll be more than just an administrator, you’ll be the heartbeat of guest experience operations. You’ll keep everything running smoothly behind the scenes while delivering exceptional service front of house. From handling guest queries across multiple platforms to managing daily reception operations, no two days will ever look the same.

You’ll take ownership of the day to day running of business reception, guiding the team, keeping communication sharp and ensuring every interaction reflects the energy and prestige of the castle. Whether it’s supporting incident management, coordinating contractors, managing digital screens or driving service recovery, you’ll play a key role in bringing the experience to life.

This is a fast moving, guest focused environment where attention to detail matters. This is a seasonal role offering a minimum of 7.5 hours per week, ideally looking to start asap and go on until 3rd January 2027, with possible extensions there after.

Qualifications & Experience

• Experience in a guest service, reception or administrative role (desirable)
• Confident communicator across email, phone, social and face to face
• Highly organised with strong attention to detail and the ability to prioritise
• Experience working in a fast paced, customer facing environment
• Proactive mindset with strong problem-solving skills
• Comfortable using systems, reporting tools and Microsoft Office
• A natural team player who brings energy, professionalism and a sense of fun

Benefits

Alongside working with a great team , we also offer:

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible emplo yer in our industry.

We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.

Pay Range

GBP £12.81/Hr.