Admissions & Enrolment Officer — Fast-Paced, Customer Focus

Solent University; Southampton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Solent Pension Plan

Job summary

Solent University is seeking an Admissions & Enrolment Officer to support students from initial enquiry through to enrolment. You will process applications, provide accurate information, and respond to enquiries across phone, email, online chat and in person.

This fast-paced role requires excellent attention to detail and a strong customer service mindset. You will join a team ensuring a smooth student journey and a positive first impression of Solent University.

Qualifications

• Processes applications and handles enquiries accurately and promptly.
• Responds to enquiries by telephone, email, online chat and in person.
• Works well in fast-paced environments with strong customer service focus.

Responsibilities

• Answer telephone, email and in-person enquiries regarding applications and enrolment.
• Process applications and progress students through the enquiry-to-enrolment journey.
• Collaborate with colleagues and external partners to provide a welcoming, efficient service.

Skills

Customer service

Attention to detail

Teamwork

Communication

Job description

Solent University is seeking an Admissions & Enrolment Officer to support students from initial enquiry through to enrolment. You will process applications, provide accurate information, and respond to enquiries across phone, email, online chat and in person.

This fast-paced role requires excellent attention to detail and a strong customer service mindset. You will join a team ensuring a smooth student journey and a positive first impression of Solent University.