Admissions Coordinator - Applicant Experience Lead

University of Southampton; Southampton; On-site; GBP 21,000 - 27,000; Full time

Job summary

The University of Southampton Admissions Team is seeking an Admissions Coordinator to join a busy office. The post-holder will assess applications for taught courses, work closely with Admissions Tutors and other stakeholders to deliver an excellent applicant experience, and respond to applicant enquiries by telephone and email.

They should be an excellent team player, well organised and adaptable, with exceptional communication skills and a strong commitment to outstanding customer service.

Qualifications

• Excellent communication and customer service orientation.
• Strong organisational skills with ability to manage a busy workload.
• Team player with proactive approach and adaptability.

Responsibilities

• Assess applications for a portfolio of taught courses, ensuring timely and accurate decisions.
• Respond to applicant enquiries by phone and email, providing clear guidance and support.
• Collaborate with Admissions Tutors and other stakeholders to enhance applicant experience and service quality.

Skills

Customer service skills

Communication skills

Organisation

Job description

The University of Southampton Admissions Team is seeking an Admissions Coordinator to join a busy office. The post-holder will assess applications for taught courses, work closely with Admissions Tutors and other stakeholders to deliver an excellent applicant experience, and respond to applicant enquiries by telephone and email.

They should be an excellent team player, well organised and adaptable, with exceptional communication skills and a strong commitment to outstanding customer service.