Admissions & Enrolment Officer

Solent University; Southampton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Solent Pension Plan

Job summary

Solent University is seeking an Admissions & Enrolment Officer to support students from initial enquiry through to enrolment. You will process applications, provide accurate information, and respond to enquiries across phone, email, online chat and in person.

This fast-paced role requires excellent attention to detail and a strong customer service mindset. You will join a team ensuring a smooth student journey and a positive first impression of Solent University.

Qualifications

• Processes applications and handles enquiries accurately and promptly.
• Responds to enquiries by telephone, email, online chat and in person.
• Works well in fast-paced environments with strong customer service focus.

Responsibilities

• Answer telephone, email and in-person enquiries regarding applications and enrolment.
• Process applications and progress students through the enquiry-to-enrolment journey.
• Collaborate with colleagues and external partners to provide a welcoming, efficient service.

Skills

Customer service

Attention to detail

Teamwork

Communication

Job description

As an Admissions & Enrolment Officer, you will play a key role in supporting students throughout their journey with the University - from their initial enquiry, through the application process and ultimately to enrolment.

You will be responsible for processing applications, providing accurate and timely information, and responding to enquiries by telephone, email, online chat and in person. You will work closely with colleagues across the University and with external partners to ensure students receive a welcoming, professional and efficient service.

This role would suit someone who enjoys working in a fast-paced environment, has excellent attention to detail and customer service skills, and can work effectively both independently and as part of a team.

The post holder will be eligible to join the Solent Pension Plan

The Admissions & Enrolment Officer will work as part of a Team who are responsible for administering a student's journey from initial applicant enquiry stage, through to application and finally enrolment. They will be responsible for processing applications, answering telephone, email and in-person enquiries. They will need to be a highly motivated individual, with a high standard of customer service skills and a great team player. This is a full-time permanent role.