Admissions and Enrolment Officer

Solent; Southampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

Solent Admissions team is seeking an organised and customer-focused Admissions & Enrolment Officer to manage the student journey from initial enquiry to enrolment. You will process applications and handle enquiries across multiple channels, providing accurate information and a welcoming service.

This full-time, permanent role requires a proactive, detail-oriented individual who can work independently as well as part of a team, in a fast-paced university environment.

Qualifications

• Customer service experience preferred.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organisational abilities.

Responsibilities

• Process applications and respond to enquiries via telephone, email, online chat and in person.
• Provide accurate and timely information to applicants and students.
• Work collaboratively with university colleagues and external partners to ensure a smooth journey from enquiry to enrolment.

Job description

The Admissions & Enrolment Officer will work as part of a Team who are responsible for administering a student’s journey from initial applicant enquiry stage, through to application and finally enrolment. They will be responsible for processing applications, answering telephone, email and in-person enquiries. They will need to be a highly motivated individual, with a high standard of customer service skills and a great team player. This is a full-time permanent role.

We are seeking a highly motivated, organised and customer-focused Admissions & Enrolment Officer to join our busy Admissions & Enrolment Team.

As an Admissions & Enrolment Officer, you will play a key role in supporting students throughout their journey with the University — from their initial enquiry, through the application process and ultimately to enrolment.

You will be responsible for processing applications, providing accurate and timely information, and responding to enquiries by telephone, email, online chat and in person. You will work closely with colleagues across the University and with external partners to ensure students receive a welcoming, professional and efficient service.

This role would suit someone who enjoys working in a fast-paced environment, has excellent attention to detail and customer service skills, and can work effectively both independently and as part of a team.