Admissions Systems & Enquiries Lead

University of St Andrews; St Andrews; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Hybrid working environment

Staff discount scheme

Free staff parking

LinkedIn Learning access

Salary sacrifice scheme

30 Days Annual Leave + 5 Holidays

Job summary

University of St Andrews Admissions welcome a proactive Enquiries and Systems Coordinator to join our team. The role supports the admissions journey from first contact to entrant, coordinating multi-channel enquiries and enhancing our systems to streamline processes.

You will develop and maintain reporting, provide timely data insights, and drive improvements across the Admissions function, including marketing, recruitment and events. Hybrid working is offered with generous staff benefits.

Qualifications

• Experience in an administrative environment with strong organisational skills under pressure.
• Experience using CRM systems; events experience desirable but not essential.

Responsibilities

• Coordinate enquiry management across channels (email, webform, live chat, telephone, in person).
• Provide knowledge and signposting to help enquirers make informed decisions or progress (events, applications, offers).
• Ensure real time data visibility for monitoring and reporting to support Admissions priorities.

Skills

CRM systems

Data analysis

Organisational skills

Communication

Job description

University of St Andrews Admissions welcome a proactive Enquiries and Systems Coordinator to join our team. The role supports the admissions journey from first contact to entrant, coordinating multi-channel enquiries and enhancing our systems to streamline processes.

You will develop and maintain reporting, provide timely data insights, and drive improvements across the Admissions function, including marketing, recruitment and events. Hybrid working is offered with generous staff benefits.