Student Experience Development Supervisor

University of Southampton; Southampton; On-site; GBP 32,000 - 42,000; Full time

Job summary

The University of Southampton's Student Experience Directorate is seeking a Student Experience Development Supervisor to influence the student journey at a Russell Group institution, in a collaborative environment where ideas make a tangible difference.

Reporting to the Student Experience Development Managers, you will supervise administrators in a matrix structure, support projects and student voice activities, and engage with students, academic partners and professional services to drive

Qualifications

• Experience in student experience or education sector is desirable.
• Strong written and verbal communication skills.
• Good data analysis and interpretation ability.

Responsibilities

• Support delivery of projects and student voice activities across the university.
• Analyse data, feedback and insight to inform service development.
• Contribute to Welcome and Graduation events and other major activities.
• Engage with students, academic partners and professional services through meetings and workshops.
• Balance competing priorities, work independently and as part of a team.

Skills

Project delivery

Stakeholder engagement

Data analysis

Communication skills

Digital skills

Job description

The Student Experience Directorate within the University of Southampton is a diverse group of services. Providing the very best student experience is at the heart of everything we do.

We are seeking a Student Experience Development Supervisor to join our team. This is a fantastic opportunity to influence the student journey at a Russell Group institution, working within a collaborative environment where your ideas will make a tangible difference.

Reporting to our Student Experience Development Managers, and providing matrix-style supervision to our administrators, the Student Experience Development Supervisor will support the delivery of projects, student voice activities and engagement initiatives across the University.

Working in line with the University's strategic plans and our student experience objectives, you will work to help shape and improve the experience of our students.

The successful candidate will work with students, academic partners and professional services colleagues in a range of different formats, such as formal meetings, workshops and one-on-one conversations. You will analyse data, feedback and insight to understand the views of our students and identify opportunities for improvement and service development.

As part of the Student Experience Directorate, you will also contribute to major University activities and events, such as Welcome and Graduation.

You'll be passionate about the experience of students and delivering real impactful change and ideally have experience within the education sector.

Organised and proactive, you'll be able to manage competing priorities, work effectively both independently and as part of a team, and use your initiative to solve problems and identify opportunities for improvement. With strong written and verbal communication skills, you'll be able to engage with a range of stakeholders, from students to academic and professional services colleagues.

You'll also have strong digital and IT skills.

As a university, we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work.