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King’s College Hospital NHS Foundation Trust in Orpington is seeking a Service Manager to work closely with the administrative and clinical teams. As the most senior member of the specialty administration function, you will liaise with staff across the Trust and with external partners, monitor waiting lists and capacity, and take on delegated duties from divisional management.
You will drive service improvement and work with senior managers and the clinical team to ensure access and quality
The post holder will be required to work closely with other members of the administrative team and clinical teams, including managers, administrators, nursing and medical staff, allied health professionals and support workers.
The post holder will be required to liaise with a range of staff internally and externally across the Trust and with partner and external organisations.
In addition, as the most senior member of the specialty administration function, the post holder will take on delegated duties from divisional management team members.
Responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.
In addition the post holder will have responsibility for added key results area across (a) team management, and/or (b) service improvement and development, in accordance with the needs of the specialty.
The Trust provides a full range of local and specialist services across its five sites. In June 2026, we launched our new strategy for 2026-31. Our vision is to transform healthcare, and we have agreed six strategic ambitions to help us improve care for patients, and the working lives of our staff.
Our six strategic ambitions are delivering high-quality patient care; creating a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability.
We have also agreed four new organisational values – Caring, Collaborative, Inclusive, Innovative – and these underpin everything we do, and how our teams interact with the patients under our care.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
For further details / informal visits contact: Name: Lucy Smith Job title: Service Manager Email address: l.smith44@nhs.net Telephone number: 01689 863454