Admissions Caseworker

Civic Recruitment Limited; Walsall; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Civic Recruitment Limited is recruiting for an Admissions Administrator on a 12 month contract with a local authority in Walsall. The role handles school admissions applications, provides guidance to parents and schools, and ensures records and processes comply with statutory requirements.

You will manage a varied caseload, maintain accurate case records, and support reporting and service improvements. Hybrid working is offered (approximately 2 days per month on site) and you will join a busy

Qualifications

• Experience in administration, casework or similar office role.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• Experience handling confidential information.
• Knowledge of admissions processes and statutory requirements.

Responsibilities

• Process admissions applications in line with legislation, policies and procedures.
• Manage caseload and enquiries.
• Prepare reports and maintain records.
• Support data collection, performance monitoring and service improvements.
• Collaborate with colleagues to ensure timely service delivery.

Skills

Administration

Casework

Customer service

Organisational skills

Attention to detail

Communication skills

Confidential information handling

Microsoft Office

Teamwork

Prioritisation

Resilience under pressure

Education admissions knowledge

Local government experience

Case management systems

Tools

Microsoft Office

Case management systems

Job description

Walsall, United Kingdom | Posted on 22/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

12 Month Contract With A Local Authority

Job Purpose

To provide high-quality administrative and casework support within the School Admissions Team, ensuring admissions applications are processed accurately, efficiently and in accordance with statutory requirements, policies and procedures.

The postholder will manage a varied caseload of admissions applications, provide advice and guidance to parents, carers and schools, and maintain accurate records to support the effective delivery of the Council's Admissions Service. The role requires excellent organisation, attention to detail and the ability to work within a fast-paced environment while managing competing deadlines.

Key Responsibilities

Admissions Case Management

• Process school admissions applications in accordance with relevant legislation, policies and procedures.
• Manage an allocated caseload of admissions applications and enquiries.
• Assess applications and verify supporting documentation and evidence.
• Ensure decisions and actions are completed within required timescales.
• Monitor case progress and proactively manage deadlines.
• Maintain accurate case records and admissions databases.
• Act as a point of contact for: Parents and carers, Schools, Educational settings, Internal departments, External stakeholders.
• Respond to enquiries by telephone, email and written correspondence.
• Provide clear advice and guidance regarding admissions processes and procedures.
• Handle sensitive and confidential information appropriately.
• Deliver excellent customer service in challenging or complex situations.

Administration & Reporting

• Prepare reports, correspondence and case documentation.
• Update and maintain case management systems and records.
• Ensure all information is recorded accurately and in a timely manner.
• Support administrative and project-related activities within the service.
• Assist with data collection and performance monitoring activities.
• Contribute to service improvement and process development initiatives.

Team Working

• Work collaboratively with colleagues to support service delivery.
• Support the wider Admissions Team during peak periods.
• Adapt to changing priorities and workloads.
• Contribute positively to a busy and fast-paced team environment.

Requirements

• Previous experience within administration, casework, customer service or a similar office-based role.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Experience managing a workload with competing deadlines.
• Excellent written and verbal communication skills.
• Experience handling confidential and sensitive information.
• Good IT skills including Microsoft Office applications.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities in a fast-paced environment.
• Resilient, flexible and able to work under pressure.
• Experience within education admissions or school admissions services.
• Experience within Children's Services or Local Government.
• Experience using case management systems.
• Experience providing administrative or project support.
• Knowledge of admissions processes and statutory requirements.

Additional Information

• Location: Walsall (Hybrid Working - Approximately 2 Days Per Month On Site)