Admissions Assistant x2

University of Worcester; Worcester; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

University of Worcester is seeking two Admissions Assistants to join a dedicated team on a permanent, full-time contract. You will handle enquiries and applications from students worldwide, process admissions decisions, and maintain admissions records, while supporting staff training and Open Days.

The ideal candidate will be a strong team player, highly organised, adaptable, with excellent customer service and a proactive approach to problem solving.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational abilities and accuracy.
• Proactive problem-solving approach.
• Ability to handle high-volume workload.

Responsibilities

• Handle enquiries and applications from students worldwide.
• Process admissions decisions and maintain admissions records.
• Respond to enquiries from applicants and academic staff.
• Support staff training and Open Days.
• Potentially assist in other activities within the department.

Skills

Customer service

Attention to detail

Organised

Team player

Problem solving

Job description

Join our dedicated and professional team as an Admissions Assistant!

We are looking for two enthusiastic and capable colleagues to join us on a permanent, full-time contract.

This exciting and varied role involves handling enquiries and applications from students across the globe. You will have specific responsibility for processing admissions decisions, maintaining admissions records and responding to a range of enquiries from applicants, potential applicants and academic staff. You’ll also have the chance to help with a range of other activities, including delivering staff training and representing the University at Open Days.

The ideal candidate will be a strong team player, highly organised, adaptable, and have excellent customer service. You will bring high levels of accuracy and attention to detail in your work and have a proactive approach to problem solving. Our work is fast paced and high volume, so remaining calm and resilient will be key to success. You will help manage a timely, efficient and fair admissions process that delivers an excellent applicant experience.

As part of the role there may be opportunities to support work in different areas of the department or the wider Communications, International and External Affairs division.

A step on to the career ladder

We are committed to helping the people who work here to develop. We provide all professional staff with CPD opportunities and the encouragement to reach their full potential. With hundreds of professional jobs in a wide range of areas, there are plenty of options for you to build your career at the University.

What's in it for you?

• Annual incremental increase up to £26,093, with the opportunity to progress to £27,319 subject to performance and the university reward scheme
• 34 days of leave per year (inclusive of bank holidays and University closure days) rising to 39 total days after 5 years’ continuous service
• Access to our Staff Retail Benefits Scheme
• Wellbeing advice and support through our Employee Assistance Programme
• In-house training and development support
• A friendly, inclusive and supportive culture and work environment

For any informal queries about this vacancy please contact Jo Olsen (Head of Admissions): [e-mail]

The interview process will take part in 2 stages with dates to be confirmed:

• Stage 1 - group and individual tasks
• Stage 2 - formal interviews for those successful at stage 1

This post does not meet the minimum salary requirements for visa sponsorship under the Skilled Worker Route. We are therefore unable to consider applicants for this post who will require sponsorship to work in the UK.

Please note that if not already an employee of the University of Worcester, the appointed candidate will be employed through our subsidiary company Uniworc Limited, a wholly owned subsidiary of University of Worcester. Appointees of Uniworc Limited will automatically be enrolled into the Aviva FlexHE defined contribution pension scheme (subject to earnings and other eligibility criteria).

We value diversity and wish to promote equality at all levels