General Maintenance Operative

University of Worcester; Worcester; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Staff Retail Benefits Scheme

Employee Assistance Programme

In-house training and development

Aviva FlexHE pension scheme

Job summary

University of Worcester seeks a maintenance operative to deliver reactive and planned maintenance for all university facilities. You will provide excellent customer service from a temporary repair to a project, updating job statuses in the system and contributing to team meetings.

The role covers multiple campuses, with a varied workload and the need to work under pressure. 37 hours per week, with 14 weekend days rota and generous leave; training and benefits available.

Qualifications

• Experience in delivering reactive and planned maintenance services.
• Ability to work under pressure and manage multiple tasks.
• Excellent customer service and communication skills.

Responsibilities

• Deliver customer-focused maintenance service from reactive repairs to project works.
• Update job statuses in the maintenance software and document progress.
• Participate in team meetings to discuss estate issues and best practices.
• Support across University campuses with a diverse workload.

Skills

Customer service

Teamwork

Software usage

Communication

Tools

Work order system

Job description

Working alongside a team of tradespeople and maintenance operatives under the guidance of a member of the Estates and Maintenance Team, you will be part of the successful delivery of a reactive and planned maintenance service for all users of the University facilities.

You will deliver the very best customer service from a temporary repair to a project, placing the customers’ needs at the foremost of every job undertaken.

Using software to update the current status of all jobs issued and taking an active part in team meetings to ensure that best practice and estate issues are discussed openly.

The University Estate operates over a number of different Campuses with a GIA of approximately 80,000m2 with a diverse portfolio of buildings. The Estate offers a varied and challenging workload and the ability to solve problems and work under pressure at times is essential.

Hours of Work

Working hours are 37 hours per week. There is a requirement to work 14 weekend days which will be subject to rota (paid at an overtime rate). The summer period is normally an extremely busy period and total annual leave should not exceed 10 days during this period.

What’s in it for you?

• Annual incremental increase up to £26,093, with the opportunity to progress to £27,319 subject to performance and the university reward scheme
• 34 days of leave per year (inclusive of bank holidays and University closure days) rising to 39 total days after 5 years’ continuous service
• Access to a range of benefits including our Staff Retail Benefits Scheme
• Wellbeing advice and support through our Employee Assistance Programme
• In-house training and development support
• A friendly, inclusive and supportive culture and work environment

Informal queries in relation to this vacancy are welcome and should be directed to Mark Evans, Director of Capital Developments and Campus Infrastructure, via email [e-mail]

Please note that this post does not meet the minimum salary requirements for visa sponsorship under the Skilled Worker Route. We are therefore unable to consider applicants for this post who will require sponsorship to work in the UK.

Please note that if not already an employee of the University of Worcester, the appointed candidate will be employed through our subsidiary company Uniworc Limited, a wholly owned subsidiary of University of Worcester. Appointees of Uniworc Limited will automatically be enrolled into the Aviva FlexHE defined contribution pension scheme (subject to earnings and other eligibility criteria).

We value diversity and wish to promote equality at all levels