Admissions and Applicant Engagement Advisors

Staffordshire University; Stoke-on-Trent; On-site; GBP 24,000 - 28,000; Full time

Job summary

Staffordshire University in Stoke-on-Trent is seeking 3 detail-oriented Admissions and Applicant Engagement Advisors on a fixed-term basis for 9 months to support processing applications across courses.

You will deliver a high-quality, personalised service, review applications and make offers within set parameters, ensure compliance with UCAS, DfE, UKVI and other policies, and undertake outbound engagement with prospective students.

Qualifications

• Experience supporting international student admissions is advantageous.
• Willingness to work on a fixed-term basis for 9 months.
• Strong attention to detail and ability to meet service targets.
• Full training provided.

Responsibilities

• Provide high quality, hyper-personal service across customer engagement platforms ensuring enquiries are processed within targets.
• Review applications and make offers within agreed parameters.
• Ensure applications and offers comply with UCAS, DfE, UKVI, UKCISA policies.
• Undertake outbound contact activity across engagement platforms according to the university's conversion strategy for Home and International customers.
• Staffing on a rota basis for recruitment events including Offer Holder Days, Open Events, Clearing and other events.

Skills

Attention to detail

Customer service

Communication skills

International admissions (advantage)

Job description

We are looking to appoint 3 detail orientated Admissions and Applicant Engagement Advisors on a fixed term basis for 9 months. This is a fast paced and dynamic Admissions and Applicant Engagement team and the successful candidates will be responsible for processing applications for a range of courses across all levels of study at the University. The successful post holders will have a specific focus on processing applications from Indian and Nepalese applicants so experience of international admissions would be highly advantageous but full training will be provided.

Main Responsibilities

1. Provide a high quality and hyper-personal service across our customer engagement platforms ensuring that prospective applicant enquiries are processed within ambitious service targets
2. Review applications and make offers within agreed parameters
3. Ensure applications and offers are processed in line with all relevant compliance frameworks, policies and procedures, such as UCAS, DfE, UKVI, UKCISA.
4. Undertake outbound contact activity across our range of customer engagement platforms in line with the University's conversion strategy for Home and International customers.
5. Mandatory staffing, on a rota basis, of key recruitment events including Offer Holder Days, Open Events, Clearing and other events throughout each recruitment cycle