Admissions & Applicant Engagement Advisor

University of Staffordshire Business Engagement; Stoke-on-Trent; On-site; GBP 25,000 - 28,000; Full time

Job summary

Staffordshire University is seeking three detail-oriented Admissions & Applicant Engagement Advisors for a 9-month fixed-term contract at the Stoke Campus. The role focuses on processing applications for courses across all levels, with a specific emphasis on Indian and Nepalese applicants; training will be provided.

You will engage prospective students across our platforms, review offers, and ensure compliance with UCAS, DfE, UKVI, UKCISA.

Qualifications

• Detail orientated admissions and applicant engagement experience is desirable.
• Experience with international admissions is advantageous.
• Ability to process applications across courses and levels with accuracy.

Responsibilities

• Provide a high quality and hyper-personal service across customer engagement platforms, processing prospective applicant enquiries within targets.
• Review applications and make offers within agreed parameters.
• Ensure applications and offers comply with UCAS, DfE, UKVI, UKCISA and relevant policies.
• Undertake outbound contact activity in line with conversion strategy for Home and International applicants.
• Staff on a rota basis at key recruitment events including Offer Holder Days, Open Events, Clearing and other events.

Job description

Admissions & Applicant Engagement Advisor

Business to Markets

Location: Stoke Campus
Salary: £24,900 to £27,644Per Annum, Full Time, Fixed Term for 9 Months
Release Date: Wednesday 30 September 2026
Closing Date: Saturday 10 October 2026
Reference: B2M163-26

We are looking to appoint 3 detail orientated Admissions and Applicant Engagement Advisors on a fixed term basis for 9 months. This is a fast paced and dynamic Admissions and Applicant Engagement team and the successful candidates will be responsible for processing applications for a range of courses across all levels of study at the University. The successful post holders will have a specific focus on processing applications from Indian and Nepalese applicants so experience of international admissions would be highly advantageous but full training will be provided.

Main Responsibilities

• Provide a high quality and hyper-personal service across our customer engagement platforms ensuring that prospective applicant enquiries are processed within ambitious service targets
• Review applications and make offers within agreed parameters
• Ensure applications and offers are processed in line with all relevant compliance frameworks, policies and procedures, such as UCAS, DfE, UKVI, UKCISA.
• Undertake outbound contact activity across our range of customer engagement platforms in line with the University’s conversion strategy for Home and International customers.
• Mandatory staffing, on a rota basis, of key recruitment events including Offer Holder Days, Open Events, Clearing and other events throughout each recruitment cycle

Please note, if offered this position, the appointment procedure requires an Enhanced level of Disclosure with the Disclosure & Barring Service DBS for Adult and Child workforce.

Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University.

We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.