Admissions Advisor (Maternity Leave)

Royal Holloway; Egham; Hybrid; GBP 29,000; Full time

Job summary

Join a forward-thinking institution as an Admissions Advisor, where your skills in managing applications and providing exceptional service will shine. This role is pivotal in supporting the admissions operation during an exciting phase of growth. You will work collaboratively to enhance the applicant experience, tackling complex queries with a keen eye for detail. Enjoy a competitive rewards package, including hybrid working options and generous leave, while being part of a diverse community committed to equality and inclusion. If you are passionate about education and ready to make a difference, this opportunity is for you.

Benefits

Hybrid working options

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer contribution

Cycle to Work scheme

Season Ticket Loans

Help with eyesight testing

Free parking

Qualifications

• High attention to detail and ability to manage complex queries.
• Experience in admissions processes is desirable.

Responsibilities

• Assist in the decision making and processing of applications.
• Provide support and guidance to applicants throughout the lifecycle.

Skills

Attention to detail

Ability to work under pressure

Teamwork

Understanding of UK qualifications

Customer service

Education

Relevant degree or equivalent experience

Job description

Salary
£28,172 per annum - including London Allowance

Post Type
Full Time

Closing Date
23.59 hours GMT on Sunday 12 January 2025

Reference
1224-364

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full time, Fixed term (9 months)

Applications are invited for the post of Admissions Advisor in the Admissions and Applicant Services Department of the Marketing and Communications Directorate.

Joining the Admissions and Applicant Services team at an exciting phase of investment and expansion, this appointment will be work as part of a team to assist in the smooth and efficient running of the University’s professional admissions operation, principally by taking responsibility for the decision making and processing of applications. In addition, the team provides support and guidance to applicants throughout the applicant lifecycle, responding in a timely manner to admissions-related enquiries via email and telephone.

You will have a high level of attention to detail, be able to work under pressure and the ability to work in a team to deliver exceptional service for applicants. The ideal candidate will be able to deal with complex queries from a wide range of enquirers and whilst always looking to improve process and support applicants. A good understanding of UK qualifications or admissions processes is desirable.

In return we offer a highly competitive rewards and benefits package including:

• Hybrid working options
• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For queries on the application process the Human Resources Department can be contacted by email at: [e-mail]

The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.