Administrators

BERKSHIRE HEALTHCARE NHS FOUNDATION TRUST; Easthampstead; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Career development opportunities

Free parking across Trust sites

Job summary

Berkshire Healthcare NHS Foundation Trust is recruiting a Band 3 Administrator to support the CAMHS Getting Help and Mental Health Support Team East Berkshire. This 30-hour-per-week role runs 9:00am–5:00pm on flexible days, supporting referrals, handling enquiries, and maintaining records.

You will work with clinicians and senior administrators in a busy team, contributing to a smooth, timely service. We value friendly, organised individuals with excellent communication skills who can manage

Qualifications

• NVQ 3 or equivalent qualification/experience.
• Good interpersonal communication and reporting skills.
• Good/advanced IT skills and the ability to navigate around various systems and software packages.
• Knowledge and experience of office administration procedures.

Responsibilities

• Support the effective operation of the CAMHS Getting Help and Mental Health Support Team with administrative tasks.
• Process referrals and handle emails and telephone enquiries promptly and accurately.
• Liaise professionally with staff, external organisations and the public while handling confidential information.
• Take minutes at meetings and manage diaries using Outlook, Word and Excel.
• Work on your own initiative and be a collaborative team member, prioritising work to meet deadlines.

Skills

Interpersonal skills

IT skills

Microsoft Office

Diary management

Education

NVQ Level 3

Tools

Outlook

Word

Excel

Job description

We are excited to recruit a Band 3 Administrator to support our CAMHS Getting Help and Mental Health Support Team East Berkshire. The role is 30 hours per week, worked 9:00am-5:00pm across agreed days. The days of work are flexible and will be discussed with the successful candidate. Administrators are key to our Trust, supporting our service users and clinicians. In this varied and rewarding role, you will help ensure the smooth day-to-day running of the service by managing referrals, responding to telephone and email enquiries, maintaining accurate records and providing administrative support to the wider team, including Senior Administrators and the Business Support Manager. Berkshire CAMHS is a multi-disciplinary service that supports children and young people's emotional wellbeing and mental health. We value our employees and put people first. We are pioneers in compassionate leadership and Quality Improvement, with a strong commitment to creating a culture where everyone has a voice and where service users and staff collaborate to have a direct impact on the things that matter most. We are looking for someone who is enthusiastic, organised and flexible, with a warm, approachable manner, excellent communication skills and the ability to work effectively in a busy environment. Please note: Candidates who have recently interviewed for an Administrator role within GHT MHST will not be eligible to apply for this position.

Responsibilities

• You will support the effective operation of the CAMHS Getting Help and Mental Health Support Team. Providing the required administrative support to ensure that clinical services are delivered efficiently, and children, young people and families receive a seamless and timely service.
• Working as part of the administrative team to ensure the referrals process is carried out in an accurate and timely manner. You will answer emails and telephone calls, following up actions where required.
• You will liaise effectively and professionally with all levels of staff, external organisations, and the public, dealing with confidential information in an appropriate manner.
• You will need to be experienced in taking minutes at meetings, diary management and confident in using the full Microsoft Office suite including Outlook, Word and Excel.
• You will also be required to work on your own initiative and demonstrate a willingness to help others as a key member of the team.
• The ability to build effective relationships, with a flexible approach to work is essential.
• You will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post.

The "must haves" for this role

• 1.NVQ 3 or equivalent qualification/experience
• 2.Knowledge and experience of office administration procedures
• 3.Good interpersonal communication and reporting skills
• 4.Good/advanced IT skills and the ability to navigate around various systems and software packages

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites