Administrator - Specialist Palliative Care

NHS; Watford; On-site; GBP 25,000 - 27,000; Full time

Job summary

An exciting opportunity for an Administrator in Specialist Palliative Care. The role involves providing high-quality administrative support, processing referrals, and ensuring effective communication with patients and healthcare providers. Flexible working options are available, and candidates should possess strong organizational skills and relevant qualifications.

Benefits

Comprehensive induction

Car lease scheme

Flexible working options

Training and support

Qualifications

• Good literacy and numeracy skills required.
• Experience in secretarial and administrative roles.
• Competent in Microsoft Office applications.

Responsibilities

• Provide comprehensive administrative support to the palliative care service.
• Process new referrals and update waiting lists.
• Communicate appointment-related information to patients and carers.

Skills

Confidentiality

Microsoft Office

Organizational Skills

Verbal Communication

Written Communication

Education

NVQ Level 3 in Administration

European Computer Driving Licence

Job description

Administrator - Specialist Palliative Care

An administration role working with other admin colleagues to support a specialist palliative care service based in the community.

It is our vision to provide effective, efficient, non-judgemental, user-friendly, confidential and integrated services that deliver Specialist palliative Care for the population of Hertfordshire. Flexible working is required to cover admin duties as required by the management team.

To maintain and promote at all times confidentiality and be aware of the sensitive nature of the Specialist Palliative Care Service. The post holder will act on their own initiative in dealing with day to day issues.

The post holder may be called upon to assist with organising training events, support presentation processes and supporting meetings for the service and clinical lead.

NOTE This service is a 7 day service.

Main duties of the job

To provide a comprehensive and high quality administrative support to the West Herts Specialist Palliative Care Service.

The post holder will take responsibility for processing new referrals, updating waiting lists, processing tasks, answering telephone queries from patients, carers and professionals and communicating appointment related information to patients/carers and provide administration support to clinical staff.

The post holder will also liaise with other palliative care providers on a regular basis.

About us

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme *T&C's apply (Band 5 roles and above)
• Flexible working options
• Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits

Job responsibilities

** Please see attached Job Description and Person Specification for full roles and responsibilities. **

Post holder must be able to drive and have access to a car.

NOTE We are unable to offer sponsorship for this role.

Person Specification

Education/Qualifications

• Good level of literacy and numeracy skills and general education
• NVQ Level 3 in Administration or equivalent
• European Computer Driving Licence (ECDL) or equivalent

Experience

• Secretarial and administrative experience in an office environment
• Experience of working with the general public in a customer or client-facing role
• Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
• Experience of taking, producing and distributing notes as directed
• Experience of working with patients and carers in a public sector environment
• Experience of working in a health care environment
• Knowledge of petty cash and stock ordering procedures

Skills and Knowledge

• Understanding of the need for confidentiality
• Understanding of Equal Opportunities
• Ability to create and structure office systems e.g. filing, stationery and equipment ordering
• Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
• Accurate copy typing
• Excellent verbal and written skills
• Able to prepare routine correspondence independently
• Able use own initiative to plan and prioritise own workload to meet deadlines
• Ability to work effectively in a team
• Excellent attention to detail
• Ablity to work and adapt to a changing Environment.
• Ability to work autonomously and make decisions.
• Evidence of excellent organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,883 to £26,958 a yearPer Annum, inclusive of HCAS pro rata (part time)