Administrator Co-ordinator

University College London Hospitals NHS Foundation Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in healthcare is looking for a motivated individual to join their Pain Management team. This role involves providing essential secretarial and administrative support, ensuring smooth patient pathways and excellent customer service. You will collaborate with a multidisciplinary team to enhance patient experiences and contribute to the delivery of high-quality healthcare services. This position offers a unique opportunity to work in a dynamic environment dedicated to patient care, education, and research, while also committing to sustainability and excellence in healthcare delivery.

Qualifications

• Experience in secretarial and administrative roles is preferred.
• Ability to manage patient pathways and administrative processes.

Responsibilities

• Provide secretarial and administrative support to the Pain Management team.
• Manage patient pathways and ensure efficient service delivery.

Skills

excellent communication skills

administrative coordination

patient interaction

customer service

Education

relevant administrative qualification

Tools

EHRS system

hospital information systems

Job description

We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a high-quality service.

You will work collaboratively to assist in providing excellent secretarial and administrative services within the Pain Management team at the National Hospital. In this role, you will be working in the Pain Team – supporting consultants in the delivery of their role through admin coordination.

This post will actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high-quality administration service, a positive patient experience, and excellent customer service.

Both written and verbal excellent communication skills are expected. In addition, as part of your role, you would be required to assist with RTT and slot utilisation for your department to meet the Trust’s stringent targets. You will use the new EHRS system to collate clinic information in time for the clinics, book and reschedule appointments, retrieving information using various hospital systems, answering queries from patients, other departments, and external sources as required.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

1. University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
2. National Hospital for Neurology and Neurosurgery
3. Royal National ENT and Eastman Dental Hospitals
4. University College Hospital Grafton Way Building
5. Royal London Hospital for Integrated Medicine
6. University College Hospital Macmillan Cancer Centre
7. The Hospital for Tropical Diseases
8. University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal, and oral disease. It has world-class support services including critical care, imaging, nuclear medicine, and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.