Administrator / Service Controller

ARC (Norwich) Ltd; Norwich; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

Annual leave pro-rata

Weekly pay

Health Assured

Free online training

Job summary

ARC (Norwich) Ltd seeks an Administrator / Service Controller to join our busy team in Norwich. This is a temporary role with potential to go permanent, part-time, starting ASAP, paying £15 per hour.

You will coordinate engineers’ schedules, manage service requests, update customers, raise job sheets, and maintain records. The ideal candidate has experience in service coordination or administration, strong communication and organisational skills, and is proficient in Microsoft Office.

Qualifications

• Experience in a service controller, scheduler, coordinator or administration role.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise workloads.
• Confident using Microsoft Office and computer systems.
• Able to work independently and as part of a team.

Responsibilities

• Coordinating engineers' schedules and appointments
• Managing incoming service requests and allocating work
• Liaising with customers to provide updates and resolve queries
• Raising and processing job sheets and service documentation
• Maintaining accurate records and updating internal systems
• Providing general administrative support to the service team

Skills

Experience as Service Controller/Sched

Communication skills

Organisational skills

MS Office proficiency

Teamwork/independent work

Tools

Microsoft Office

Job description

Job Title: Administrator / Service Controller

Job Type: Temporary with opportunity into permanent.

Rate of pay: £15 per hour

Are you a Service Controller looking for work?

Temporary to Permanent Opportunity

We're currently recruiting for a Service Controller to join our client's busy and friendly team based in Norwich. This is an excellent opportunity for someone with strong organisational and communication skills who is looking for a part-time role with the potential to secure a permanent position.

Start Date: ASAP

The Role:

• Coordinating engineers' schedules and appointments
• Managing incoming service requests and allocating work
• Liaising with customers to provide updates and resolve queries
• Raising and processing job sheets and service documentation
• Maintaining accurate records and updating internal systems
• Providing general administrative support to the service team

The Ideal Candidate:

• Previous experience in a service controller, scheduler, coordinator or administration role
• Excellent communication and customer service skills
• Strong organisational skills with the ability to prioritise workloads
• Confident using Microsoft Office and computer systems
• Able to work independently and as part of a team

This position is offered on a temporary basis initially, with the opportunity to become a permanent member of the team for the right candidate.

BENEFITS OF WORKING FOR ARC

• Working with one of the leading Recruitment agencies with 18 years within the marketplace, recruiting for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay – with a 1 hour pay resolution guarantee.
• Free access to our Health Assured scheme for you and your family.
• Access to Free online training.

ARC GROUP

A focus on recruitment, a passion for people.