Service Administrator NRC Plant Limited

Joseph Gallagher Limited; Grays; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

NRC Crane Hire, part of the JGL Group, is seeking a proactive Service Administrator to support our busy crane hire team in Grays. You will assist with quotes, orders, invoicing and scheduling to ensure smooth operations across the service function.

In this role you will handle parts sales, maintain stock, manage crane servicing schedules and LOLER certifications. Strong communication, attention to detail and a can-do attitude are essential for success.

Qualifications

• Proven experience in a busy environment.
• Ability to work under pressure with a positive attitude.
• Experience in a technical or workshop environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to adapt and solve problems using initiative.
• Willingness to undertake training to expand product knowledge.

Responsibilities

• Parts sales to external customers – identify, quote, order and invoice
• Maintain internal parts and consumable stock – order, issue and audit
• Hire Control for Test Weights – full process incl. quotations, transport and invoicing
• Manage and administer the crane servicing schedule
• Administer periodic LOLER certifications maintaining statutory compliance
• Prepare and process service job paperwork
• Answering the telephone and dealing appropriately with breakdowns, enquiries etc.
• Ad hoc service support needs as required by the Service Manager.

Skills

English proficiency

Busy environment

Work under pressure

Technical/workshop experience

Excellent communication

Attention to detail

Problem solving

Willingness to learn

Tools

Microsoft Office

Job description

Service Administrator

Monday to Friday, 7:00am – 4:30pm
Immediate Start Available

NRC Crane Hire (Part of the JGL Group)

Purpose of the Role

Working in a fast-paced Crane Company environment, you will carry out a wide range of support duties and hire control whilst reporting to the Service Manager.

General Responsibilities

• Parts sales to external customers – identify, quote, order and invoice
• Maintain internal parts and consumable stock – order, issue and audit
• Hire Control for Test Weights – Full process inc. quotations, transport and invoicing
• Manage and administer the crane servicing schedule
• Administer periodic LOLER certifications maintaining statutory compliance
• Prepare and process service job paperwork
• Answering the telephone and dealing appropriately with breakdowns, enquiries etc.
• Ad hoc service support needs as required by the Service Manager.

Skills Knowledge Attitude Training and Experience (SKATE)

• Have good working knowledge of English, both written and verbal, and be able to report at management level.
• Experience working in a busy environment
• Work well under pressure and retain a positive attitude
• Experience in a technical or workshop environment
• Excellent communication skills both verbal and written
• Excellent attention to detail
• Ability to adapt and solve problems using initiative
• Willingness to undertake training to expand product knowledge

Wellbeing Responsibilities

Monitor and Promote a Healthy Work Environment Proactively flag signs of operational stress, overload or communication breakdowns within the team and raise them with the Plant Manager to help maintain a balanced workload.

• Support Positive Team Culture Encourage respectful interactions and promote inclusive behaviours across departments. Help facilitate a collaborative atmosphere, especially in handling disputes or operational tensions.
• Champion Work-Life Balance Practices Help manage meeting schedules, avoid unnecessary out-of-hours communications, and support planning of holidays or time-off to maintain team wellbeing.
• Encourage Use of Wellbeing Resources Signpost mental health support, HR policies, or wellness initiatives available within the company. Raise awareness about internal wellbeing campaigns or training sessions.
• Observe and Respond to Behavioural Flags Be attentive to signs of disengagement, stress, or low morale—whether in customers or colleagues—and elevate with sensitivity and discretion when necessary.
• Act as a Trusted Listener Build professional relationships that allow team members to feel heard and supported. Offer a consistent presence that encourages open and respectful dialogue.
• Contribute to a Safe and Organised Physical Environment Play a role in upholding safety procedures, tidy workspaces, and clear administrative processes that reduce confusion or risk.
• Celebrate Successes and Milestones Help recognise team achievements, birthdays, anniversaries, or plant performance wins. Support communications that reinforce positive morale and a sense of belonging.

About You

• Lives within a reasonable commuting distance of our office – Orsett RM16
• Thrives in a fast-paced working environment.
• Has excellent attention to detail.
• Demonstrates a strong sense of urgency and ownership when completing tasks.
• Is organised and able to manage multiple priorities.
• Has good communication and interpersonal skills.
• Is proficient in Microsoft Office applications.
• Has a positive attitude and willingness to learn.

What We Offer

• Full training and development.
• Opportunity to build a long-term career within a growing business.
• Supportive and experienced team environment.
• Immediate start available.
• Competitive salary based on experience.

NRC Crane Hire, part of the JGL Group, is an equal opportunities employer and welcomes applications from all suitably qualified candidates.