Administrator - Response

CMS - Recruitment; Langley; On-site; GBP 19,800 - 24,200; Full time

Job summary

A leading recruitment agency in the UK is seeking an Administrator for a permanent role in Langley. The candidate will manage calls from tenants regarding gas maintenance and repairs, liaise with engineers, and handle emergency call outs. Previous experience within the social housing sector is essential. The role entails prioritizing tasks and ensuring effective communication within the team and with tenants. A competitive salary of £22,000 per annum is offered.

Qualifications

• Previous experience working within the social housing sector is essential.

Responsibilities

• Taking calls from tenants regarding gas maintenance and repairs issues.
• Liaising with engineers, tenants, and managers.
• Chasing up tradesmen/engineers to ensure timely arrival at jobs.
• Dealing with and prioritizing emergency call outs.
• Re-arranging call outs for engineers when the tenant is not home.
• Assisting tradesmen when two personnel are required for initial works.
• Managing a backlog of queries from tenants regarding repairs.
• Handling complaints and escalating to management when necessary.
• General administration tasks around the office.

Skills

Communication skills

Attention to detail

Customer service

Job description

Administrator

Perm role based in Slough

£22,000 per Annum

A large and well established social housing maintenance company is seeking to recruit a contract Administrator to join their busy team.

Responsibilities

• Taking calls from tenants in regards to gas maintenance and repairs issues
• Liaising with engineers, tenants and managers
• Chasing up tradesmen/engineers ensuring they have arrived at the correct property assigned on their PDA to carry out the works
• Dealing with and prioritising emergency call outs
• Re-arranging call outs for engineers when tenant is not home
• Ensuring to help the trades men when the job requires two men to carry out initial works
• Dealing with a backlog of queries from tenants in regards to repairs issues
• Dealing with complaints and passing these to management when necessary
• General administration around the office such as dealing with tradesmen’s/engineers paper work such as timesheets etc.

Qualifications

Previous experience working within the social housing sector is essential.